Canadian ISP internet service provider locator logo                Comments for Distributel

Rating summary for the past year: Positive: 1 Negative: 2
3 ratings in the past year. 3 ratings in total.

Mon, Sep 30,
2019

They increased my rate without my knowledge (while every other provider is reducing their prices) and when I wanted to discuss with manager I had to wait a total of 4 hours on hold to be able to speak with a supervisor.

Extremely poor customer service.
Rating:-1
Service: cable
ISP REPLY
City: Aurora,
ON

Mon, May 13,
2019

I tried to set up a gmail account using Distributel phone number that I have. When I try Gmail says "This phone number cannot be used for verification" When I called Distributel their answer was "Call Gmail". It has nothing to do with us if the your phone works. I told the Support that this was a stupid answer, that while it may not work for some reason at least you can tell me why it does not work. Maybe if I now why I can work around it. He does not know and has no answers to provide and again said call gmail. Of course its a stupid answer you cant "Call Gmail" One would think if there is some issue as to why 100's of their customers cant use the phone number to create a gmail account they would look into it and try to resolve it. For their customers rather than the typical support answer many support people use, eg. " its not our fault call someone else", and pass the buck. So I guess if support does not want to provide some answer as to why ti does not answer they all I can say is if you want to get a phone from Distributel and use it to create gmail and perhaps other accounts you cannot. So Dont use them.
Rating:-1
Service: drydsl
ISP REPLY
City: Toronto,
ON

Fri, Mar 01,
2019

Customer service with top class. Excellent quality of service. Absolutely advantageous ratio price/service on 3 services (Internet, fixed telephony, television)
Rating:1
Service: cable
ISP REPLY
City: Quebec,
QC

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