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| Date | Rating | Location | Comment | ISP Response/Comment |
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Sun, May 19, 2013 |
-1 |
MONTREAL, QC |
Ciktel has been a disappointment so far. The first week nothing worked correctly, when things finally start to work again, it fail again. I'm truly starting to regret my decision of moving to Ciktel. Every now and then the connection fail and stop working it is really a (sorry my expression) a pain in the ass. Hopefully the connection will get more stable or unfortunately ill have to switch to another provider. | pls reboot your modem as we just restarted all routers to balance the traffic. If you have any further technical issue which is not solved within 48 hours, pls provide the ticket number to Jack.don@ciktel.com who will escalate to level 3 tech to take a look...Cheers, Jordan |
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Sun, April 14, 2013 |
-1 |
Mississauga, ON |
Im using since 1 week ago and i have 25mb plan..i never get more than 12mb/s....i tried call couple times e-mail and my problem wasnt resolved... | Could you provide contact jack.don@ciktel.com in customer relation and with your technical ticket number so that he can escalate to level 3 tech to investigate and solve for you. We have over 100 new activation per day, and slow speed is based on individual location and case by case. Thank you very much...Jordan Deng CEO |
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Tue, February 12, 2013 |
0 |
pickering, ON |
Only have for last 2 days but services seems to be ok..customer service is ok as long as you communicate via email.The internet speed is quite good during the day..only get slow downloding speed during rush hour from 6PM till 10PM..I am using cable service with 25 MB plan and I get over 30 MBPS during the day..So I am quite satisfied so far. | |
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Tue, February 08, 2011 |
-1 |
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This ISP is terrible for a number of reasons: 1) Their support mainly only speaks Chinese. There is maybe only one or two people there that can speak English. 2) Their support is extremely inexperienced and lacking in knowledge. They cannot fix any technical problems. This includes both the Chinese support as well as the few people that do speak English at this company. 3) Their internet service constantly goes down for days without notice or any means to fix it. Calling their support never resolves this. 4) If you use their VOIP service, you will have to use another phone line (or cellphone) to call them, which can take hours and still not resolve your connectivity issues. Overall, extremely negative experience with this ISP. Constant disconnects that last for days on end and support that is worse than some of the worst I've experienced in the past (including Dell and Bell support). |
1) cx must be using CIK server 2-3 years ago. Since 2010 July 9, CIK created a English Division which all employees are English &French only, you can dial 416-8481517 select English to see. 2) Our DSL speed and quality is same as Bell and other DSL companies. And support procedure is very fast, usually fix all issues within 48-72 hours unless the issue can not be fixed. 3) If Voip phone down, cx can reach us by email or phone. |