Canadian ISP internet service provider locator logo                Comments for Altima Telecom

Rating summary for the past year:
ratings in the past year. 18 ratings in total.

Fri, Nov 03,
2017

Started many years past with Youmano and then it changed to Mustang Technology's. I had two DSL lines in two locations and in the past service was fine.
Unfortunately after the purchase by Altima Telecom the net connections on both locations become unreliable, with many dropped packets coming and going on a daily basis with long latency times of 80~90mS. Made net connections for streaming intermittent and web browsing a shuddering slowness.
The low price is nice but it is time to move on.
Rating:0
Service: drydsl
City: Armprior,
ON

Sat, Jul 15,
2017

Quick installation. good customer service. no bandwidth throttling. Have 30M cable connection everything is great overall. Good follow up.
Rating:1
Service: cable
City:
QC

Wed, Jul 05,
2017

I was with Youmano which morphed into Mustang Technology. Unfortunately for me and the few friends and family members I brought along with me through Youmano and Mustang Technology's attractive Referral system, Altima Telecom acquired Mustang and our journey to haphazard internet services and long waits for customer's service reps. began. To add insults to injuries, I just found out that we've been punished for being loyal clients for over a decade; we're being billed almost $48.00 a month for 6 mbps while 15 mbps is only $39.95 at the same company.
I called to inquire, was told the system we're on is too old and if we want to upgrade to the 15 mbps we need to pay extra. A client-oriented company would have made an attempt to retain our accounts by absorbing whatever charges there is to bump us to their newest system while maintaining our loyalty. Consequently, we're moving en masse to another company who is providing us with free installation/activation, no contract, unlimited internet and best of all we will be getting 15mbps for less than the $48.00, we are currently paying Altima for a much slower 6mbps.
We sincerely apologize about your experience. We are a client-oriented company and we care about our customers. Kindly send an email to ecare@altimatel.com and provide us with your account number. We will have this rectified ASAP because we donít want you to leave. Regards.
Rating:-1
Service: drydsl
City: Montreal,
QC

Wed, May 17,
2017

If you require a reliable high-speed and low latency ISP, you'll have to look elsewhere.

I have been experiencing disconnections, sudden drops of speed, and frequent spikes in latency. It may be acceptable for people who use the internet for simple e-mail, video, or social media use, but for anyone who requires a fast, constant, and non-fluctuating connection (gaming, streaming, video conference), it is unacceptable and intolerable.

Altima worked well enough for the first few months of service. However, during the winter months, the connection would die multiple times every night, and now in spring, they are accompanied by frequent latency spikes, making online gaming or watching streamed broadcasts frustrating and impossible.
Dear Customer,

We thank you for taking the time to write to us, we apologize for any inconvenience you experienced with us. We would like the opportunity to further investigate in order to offer you a better solution that suits your needs. In order to do so we would need your account number and someone will get back to you shortly.

Regards,
Altima Support Team
Rating:-1
Service:
City: Toronto,
ON

Wed, Nov 02,
2016

Many Emails sent since 2 monts: no response. Trying to call them ...very long time waiting ans no 800 number to reach them. Sorry about your un-answered emails. Please contact us through ecare@altimatel.com and we will solve your issues. Regards.
Rating:Comment
Service:
City: Salaberry-de-valleyfield,
QC

Tue, Mar 29,
2016

1. Lack of 24 hour support for overnight when my internet has gone down. This has happened more than once and I have logged support calls with your team stating this. (they reply that their too busy to have someone call me back)

2. The issue of providing an internet modem which can only support 4 devices on Wifi is absolutely horribad..!!!! (so they sent out a tech to my house, without calling me, during dinner and when I asked him to comeback, I was told no and this would be the only time they had to swap my modem (which I had to allow) with another one which is set to China region)

3. In order to support the multiple devices my family uses, I have had to disable the wifi on their modem and use my router connected via Ethernet to their DSL modem as an access point, just to stabilize and watch shomi or Netflix, or even play some games which we have..


4. When we use websites like google maps, instead of it showing the Toronto area, it is showing montreal ?? They have no answer for this !!!

5. Most of the time we have to reload a webpage in order for us to watch videos, or access websites like Toronto Star, or facebook without it timing out. (no troubleshooting has EVER been done with a technician as I am a tech myself of 20 years)
Rating:-1
Service: dsl
City: Markham,
ON

Wed, Dec 16,
2015

Have been using their services for a few years in two different locations. The speed is good most of the time. It gets a bit crowded at evenings in Toronto, but I guess they can't help it. Customer service is prompt and polite. They try to solve my problem with patience. We thank you for taking the time to write to us and for your positive comments. We aim to improve our services to serve you better. Have a nice day!
Rating:1
Service: drydsl
City: Toronto,
ON

Mon, Jun 29,
2015

After a painful deactivation and reimburse from the worst ISP you can ever select (ACANAC), I went with Altima Telecom and this is the best decision I could have ever made.

Altima Telecom has wonderful prices, and I had the luck of having the Fiber distribution terminal at 10 mts from home. Speed stability is amazing, and above all, customer service agents are very good in answering appropriately the requests.

One thing to mention is that for DSL modems, they use Bell's Backbone and the DSL modem Altima provides (at no rental cost if you go for the yearly payment) takes a little bit to synchronize with the backbone (around 10 to 20 min). So take this into consideration and be patient.

I would recommend this provider 100%. I still don't know how they are attending failure situations but I think they will be good as well if they maintain the same customer care quality they had when I was purchasing the service.
Rating:1
Service: dsl
City: Montreal,
QC

Sun, Apr 05,
2015

This is the worst internet service provider we have experienced. It is extremely slow. The download speed never reach high enough to watch a complete Youtube video except one time it reached 7mbps during the call to their customer service while they were "changing setting" on our profile. (This speed comes with a condition: only one computer connected through a cable can reach that speed). The customer service is also unprofessional. Other than they are polite on the phone, they are very bad at follow-ups. We had contacted them multiple times yet the problem remain unsolved. Their troubleshooting skills is also questionable. There were no practical solutions provided during the first two calls other than changing the setting in profile, but there was one new possible solution provided the third time we called which had never mentioned in the first two calls. Phone calls also got cut off and they would not follow up with customers. I would not recommend this ISP. Thank you for taking the time to write us. First of all, sorry about your bad experiences. In your comments you have stated that there is a condition that only one computer connected via cable can reach that speed, this shows that your wire connection doesnít seem to have any problems. The problem could be on your router. We would like more information on this case so send us an email including your account number through ecare@altimatel.com and we will solve your issues. Thanks.
Rating:-1
Service: drydsl
City: Toronto,
ON

Wed, May 28,
2014

After a few initial bumps with their Voip service, all is excellant. Internet is 5% faster than the same service with Videtron and I am very pleased.
Customer service and Technical is assistance is world class (more so on weekdays 8am-9pm).
Speical kudos to Sabrina and Wendi customer service, and especially Hugo San technical service.
These people made the switch to Altimatelecom, well worth the effort!
Rating:0
Service:
City: Montreal,
QC

Wed, Apr 16,
2014

I would not recommend this company. I activated Altima as a second choice, but they were available and their price was reasonable - 45$ a month for "unlimited" Internet at 25 MBps. First of all, they never showed up for the installation. I called and called and it wasn't their fault, so they had to come the next week. We were without Internet for two weeks, but finally it was installed. Let me tell you, I've had Altima installed for just under 8 months and the only reason I haven't gotten rid of it is because I am moving in 4 months and will just get a new one then. Literally it is the slowest Internet. Sometimes can't even handle a 3 minute Youtube video. I have called tech support dozens of times and there is "nothing wrong" with our connection, yet a speedtest reveals we are downloading at approximately 2 Mbps. Beware beware beware. Not worth the headache. Thank you for taking the time to tell us of your experience. We sincerely apologize for the negative experience that you are going through. Kindly provide us with your account number through ecare@altimatel.com so that we can direct our technical staff to look into your case and develop a lasting solution. Regards.
Rating:-1
Service:
City: North york,
ON

Wed, Jul 04,
2012

Cons:-
1)The download speed never reaches the advertised speed 7Mb, most of the time is around 4.5Mb.
2)The fax function is not working properly most of the time since the 1st day I switched to this company and there is no response to my complaint of such issue. It seems they are lack of knowledgeable technical staff. Up to present moment, the fax function is not working.
3)I have my own Linksys PAP2T, they don't have a protocol to teach me how to setup. I have no home phone to use though I paid the fee upfront. The setup of VOIP adaptor took me more than 7 business days to have their technician fixed the problem. No compensation was given.
4)They called from their Montreal office to my home phone and cell phone many many times throughout a day even late at night at 11 pm to ask me paying the monthly fee. I told them that now was 10 days before the due date which was clearly inidcated in their invoice. Their attitude is absolutely nonsense. After complaint, they apologized. Since then, no such awful thing happened again.
5)They increased my monthly fee after a few months because CRTC allowed the wholesalers like Bell and Rogers to increase the fee. I really cannot accept such increment. In this connection, I'm looking for another ISP.

Pros:-
1) Their price is competitive, one of the lowest in the market for the time being.
Rating:-1
Service:
City: Toronto,
ON

Sun, Nov 06,
2011

I like their $49.95 per month unlimited high speed internet plus unlimited calling Canada phone, all included package We thank you for your approval and we are glad that you are liking our service. All our packages are available to meet the needs of customers and we are looking for ways to keep improving to serve you better. Thanks so much!
Rating:1
Service:
City:

Sun, Nov 06,
2011

I am using the $12 per month unlimited calling Canada ,USA plan. Their phone is better than others which i used before,the voice is clear and can call any Toll free numbers in Canada
Rating:1
Service:
City:

Sat, Nov 05,
2011

Unfortunately they do not provide French 7/24 customer service It is true that we do not provide 24/7 French customer care service. We are hiring more French speaking customer care representatives to serve you better in the near future. We will keep you posted. Regards.
Rating:0
Service:
City:

Sat, Nov 05,
2011

Good value! have been using Altima internet service for few years, quite stable, also recently I use their VOIP phone with Thomson 784 , super equipment, voice quality is perfect.
Rating:1
Service:
City:

Thu, Nov 03,
2011

they are good. when I canceled the service and moved from Montreal to Toronto, they refunded my full amount of equipment deposit. We are an honest company and we do not engage in fraudulent activities. We care about all our customers and we work extra hard to fulfill their expectations. Thank you for your positive feedback and have a nice day.
Rating:1
Service:
City:

Tue, Nov 01,
2011

I tried few ISPs and recommended Altima Telecom. Customer service and technical support are very good, of course, price is competitive
Rating:1
Service:
City:

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