Canadian ISP internet service provider locator logo                Comments for EBOX

Rating summary for the past year: Comment: 1 Positive: 3 Neutral: 2 Negative: 4
10 ratings in the past year. 10 ratings in total.

Thu, Oct 03,
2019

Been with Ebox for about 5 years. Had the v cable 15 Mbps. Service was ok but experienced a lot of the internet dropping out intermittently. It would be fine for months at a time and then it would act up for a period of weeks before returning to normal. Called Ebox several times but was always told there was no break in service. Finally after 5 years they admitted it might be a faulty modem but they would not replace it. I would have to buy another at 199$!
They loaned me it for 1 month to see if it helped and was told I would be contacted before the month was up to see if I wanted to buy it or not. The internet continued to drop out over the next month and the signal was worse than ever with the new modem. Also nobody called me back so eventually I decided to find a new provider.
Overall the representatives I dealt with at Ebox were borderline rude and even though I would prefer to use an ISP other than the giants such as Bell, Rogers etc I cannot recommend Ebox based on my experience.
Rating:-1
Service:
ISP REPLY
City: Gatineau,
QC

Mon, Aug 26,
2019

J'ai contacté Ebox début Juillet pour une installation fin Août.
On est maintenant le 26 Août et ils ne savent toujours pas quand mon internet sera installé.
Je travail de la maison et cela met en péril mon emploi. Je dois m,Y prendre à la dernière minute pour trouver une nouvelle compagnie et pour essayer de canceller un service pour lequel on m'a déjà fait payer.
Service à la clientèle excécrable.
Rating:-1
Service: cable
ISP REPLY
City: Vaudreuil-dorion,
QC

Wed, Aug 14,
2019

The service representatives are friendly but the follow up is ridiculously incompetent. They sign you up, take your money and then repeatedly forget about you completely. You call them repeatedly asking when will they connect you and they cannot respond. Then you ask for a complete refund and account closure and they promise to return your money 4-6 weeks later via a cheque, which you may need to chase perpetually. They've grown too fast and cannot manage or deliver. How can they still be in business?
Rating:-1
Service: cable
ISP REPLY
City: Ottawa,
ON

Mon, Aug 12,
2019

Great company. Much better than Videotron or Bell... I'm thinking to switch my TV providers with them also. I'm a internet client for 2 years, never had a problem and they have great customer service. Each time I had an inquiry, they took car of it pretty fast and efficently. Thans for an alternative for the big4...
Rating:1
Service: wir
ISP REPLY
City: Montréal,
QC

Mon, Aug 05,
2019

Tres bon service jamais eu de probleme avec mon abonement service a la clientele aimable et courtois
Rating:0
Service:
ISP REPLY
City: Longueil ,
QC

Tue, Apr 30,
2019

I have recently closed my EBOX account due to big cities intrigues and was receiving strange final invoices from EBOX. At first, I was very disheartened, and was prepared to swear myself to a life of billing deliquency and leave home internet subscription life behind me forever. While I was on hold, I started to fall into a bad crowd and was starting to get into trouble... but when I called in to EBOX, I was directed to Jean Mance reborn in the form of Isabella. With her patience, wisdom, fortitude and wit, she resolved my billing dispute with the grace of a summer sunset, made me feel at peace with myself and, at long last, taught me how to be a man. If I had but one wish, it would be that I would be 7 or 8 men, that we might all together strive to be man enough for Isabella.

Thank you, Madamooazell Isabella, wherever... you are.....
Rating:1
Service: cable
ISP REPLY
City: Montreal,
QC

Mon, Apr 08,
2019

I have been with Box for many years. In the early years the service was excellent and the customer service was decent. I have now left Box and am disgruntled.
They owe me a sizable refund but refuse to pay out. Here's the story of how this all happened.

A little over a year ago I started to experience problems with the internet connection I was using (75mb Cable). The customer service team was quite helpful in trying to help diagnose and solve the issue. This process took a few weeks but was eventually resolved and I was credited for the service I did not receive. However over the next several months I experienced more issues at times making my internet virtually unusable for long stretches of time and when I contacted customer support about a refund I was told the following "You can only receive credit after the issues have been resolved". Due to that policy I kept paying my bill and the credit was not added. This was understandable, however I was told this repeatedly over the next several months as I was experiencing at least one issue at any given time. For months I was paying for service that was not being properly delivered expecting to receive credit. I asked over the phone as well that if I were to for any reason leave in the future would I receive any credit owning back and was told that I would. Then around April 2nd 2019 my connection abruptly stopped and after contacting Box the next day I was told my account had been disconnected. After inquiring more about why my account had been closed it was determined to be a mistake. I decided that after all these issues over the past year that maybe this was for the best. I inquired about the credit that was owed to me on the account over the past year. Support was helpful in confirming credit was owed and looking into it, however when I explained that I wished to leave and was suddenly told that I could not be credited. In no uncertain terms I was told over the phone in a recap of the conversations that, I was indeed owed credit and that it would not be paid out to me because my account was closed. (They closed my account without me)

How can a company delay giving you credit for services not provided then tell you they refuse to reimburse you?

I have evidence of all of this and am extremely frustrated with how this all turned out. Box was a company I once respected and recommended to others, but now am left being effectively scammed.

There's a phone call recording of in no uncertain terms a Level 2 manager telling me I am owed credit and that they refuse to pay it out.

If Box wishes to contact me I am open to finding a resolution.

TLDR;
Box has a policy that credit is only given after all your problems with service are resolved.
I had a year of unstable service and paid in full from my pocket.
Then after they TERMINATED my ACCOUNT without authorization I was denied the credit they owed me from my lost service.


Rating:-1
Service: cable
ISP REPLY
City: Cambridge,
ON

Sun, Mar 03,
2019

I have been using Ebox for at least 4-5 years now and I haven't really had any problems. I never really had any outages and always got the speeds I was paying for. I recently decided to upgrade from 15down10up to 940down50up and thats when my problems ensued. they gave me a defective modem and then we arranged to get a replacement. we arranged I would use my old modem for the time being. Then they accidentally cancelled that modem of their system and I was left with no internet. The next day I went to pick up the new new modem and plugged it in. Presto I have internet. I go to check my connection speed and surprise it's the old package that was supposed to be upgraded 3 days ago.... I call ebox and explain my problem and the rep and she is very incompetent. I explain the bad time I'm having with a calm voice and no fowl language and she hangs up on me. Can this experience get any worse? I really just want to get this over with geez. You guys were great up till now.
Rating:0
Service: cable
ISP REPLY
City: Montreal,
QC

Thu, Feb 07,
2019

Je suis avec EBox depuis plus d'un an maintenant et je suis toujours extrêmement satisfait. Jamais de panne et excellente vitesse en tout temps.
Rating:Comment
Service: cable
ISP REPLY
City: St-hubert,
QC

Thu, Feb 07,
2019

Je suis avec EBox depuis plus d'un an maintenant et je suis toujours extrêmement satisfait. Jamais de panne et excellente vitesse en tout temps.
Rating:1
Service: cable
ISP REPLY
City: St-hubert,
QC

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