Canadian ISP internet service provider locator logo                Comments for Comwave

Rating summary for the past year: Negative: 1
1 ratings in the past year. 17 ratings in total.

Wed, Jun 27,
2018

1- Slower than what I pay for
2- Horrible customer service - Does not respond until the next week after requesting help
3- 3 weeks of downtime and still no response
4- Leeches you in with verbal "contracts" but does not give you the rights to listen to the recorded call until you pay
5- Sharks money as much as possible from you in any way they can
6- Internet always has a downtime once a week
As frustrated as I am, if the head of this ISP took care of problems beneath them they would have good ratings
NEVER AGAIN
Rating:-1
Service: cable
City:

Thu, Jul 27,
2017

I closed my account with Comwave in 2011. I paid my account balance in full and return the equipment via post as instructed. I received notice from MetCredit that I had a $300 outstanding balance 7 years after my account was closed. Comwave cannot provide any explanation and refers me to the collection agency and the collection agency refers me to Comwave. Now I have search for my old payment info through the the bank and Perdue legal action to resolve this situation. Consumers beware of Comwave.
Rating:Comment
Service: wir
City: Scarborough ,
ON

Fri, May 26,
2017

Terrible customer service along with unreliable service and confusing billing. I would not recommend their services to anyone.

My Father signed up for their internet service in 2014 April. Now, my Father is a patient man but after intermittent outages he finally decided to leave them in December 2016 by going with another service provider. In January he called to cancel his account and was told his final bill was $118.25 because, according to them, he signed onto a 3 year agreement and thus broke the agreement. He believes he signed on to a month-to-month agreement and when he asked for proof, he was told it was a verbal agreement done over the phone. When he asked for the recording, he was told it would cost money to retrieve and that HE would have to pay for it.

He chose to call his credit card company and not to pay the amount. The charges were reversed on his credit card, but then Comwave sent his account to a collections agency. The agency sent a letter indicating he owes $233.05 plus applicable interest.
I tried reasoning with the collections agency that we asked for proof of contract but even they didn't have that (obviously since Comwave dind't have it).

I finally called in to Comwave and after a few days I got through and spoke with one of their Supervisors. She told me that because his account was closed, there is no longer a phone record of the conversation in which he supposedly agreed to a 3 year term. Not even an email to his Comwave account.

This is so frustrating. My father recalls signing up for month-to-month. How is Comwave going to prove he signed on to, according to them, a 3 year agreement??

If you haven't signed up with them, be very careful. Record your own calls. Ask for everything in writing. However, if it were up to me, I'd advise against signing up.
Rating:-1
Service:
City: Mississauga,
ON

Sat, Mar 18,
2017

Comwave accidentally took a double payment for my 85 dollar bill when I paid on their website. Despite promises the money would be returned by yesterday, the money was not returned, so now I have no money to buy food for me and my cat because of their mistake, and they kept me on the phone for 90 minutes to tell me they wouldn't pay me. Worst company ever, worst example of human beings I have ever dealt with.
Admin note:Unsubstantiated negative comment removed
We're sorry you experienced this issue and are frustrated with your service with us. If you could please send your customer ID and contact information to social@comwave.net we would be happy to help you out - The Comwave Team
Rating:-1
Service: cable
City: Sarnia,
ON

Thu, Feb 16,
2017

Stay Away from COMWAVE.

I would never ever recommend COMWAVE to anyone. All my friends warned me, but I didn't listened to them. When I subscribed with them initially, I had a tremendous problems with their line setup. After several incidents and over three months they had to change VOIP adapter twice to get my services enabled.

Their payment policies are ridiculously butchery. They want to snatch every penny out of you, legally or illegally. I have a nerve wrecking experience with this organization. Stay away from them. PERIOD.

I should have listened to my friends.
We are sorry to hear you are frustrated with your service with us. If you could please send your customer ID and contact information to social@comwave.net we would be happy to help you out - The Comwave Team
Rating:-1
Service:
City:

Tue, Jan 31,
2017

have internet and phone service. There was 2 weeks no service and I was promised credit for that never happened. Internet service drops to call and get someone online takes more that one hour. Now I don't have service they were trying remotely tie up my time not fixed yet and not ready to send new modem or service technician. and will not cancel the service.
Rating:-1
Service: dsl
City: Toronto,
ON

Sat, Dec 31,
2016

Stay away from these thieves!!!

I signed up with Comwave Home Phone service over 6 years ago. I remember, when originally signing up, I had to put a deposit of $50 for their VoIP Phone Adapter. After 2 months, I decided to sign up for a 3-year contract so that my monthly bills are cut down to $15 instead of $20. The 3-year contract ended in 2014. A few months later, I got a email or phone call, with a special promotion: "Get 6 Months free if you renew your contract". I clearly remember asking the agent on the phone what would be the consequences if I cancel early, and he told me that worst case, I would have to pay for the 6 months.
I called them two weeks ago cancel because I always use my cell phone and never use that phone line. When I called their customer support line, I get transferred to an agent within 2-3 minutes, and she is all friendly. As soon as I tell her that I want to cancel, her tone completely changed, and she tells me she has to transfer me to another agent. I was put on hold for almost 40 minutes, until another agent picked up. I guess that other agent was from retention. That other agent kept arguing with me, telling me that I should keep using their "great service" as a secondary backup line. Eventually he gave-up on that, and now started to almost threaten me and telling me: "You know, there will be fees!". I had to ask 3 times what the fees would be. He puts me on hold again for about 7 minutes and comes back "200 dollars". I tell him that his colleague clearly told me that I would only have to pay for the 6-free months. He eventually agrees to that, and tell me the fees would be around $104. He also tells me that I need to return their phone adapter as soon as they send me a Return Authorization Number otherwise I will be charged $80. I tell him that I actually had a $50 deposit on that device, and now he tells me that I will only get $25 back from the $50 deposit, after I return the device.

I mailed them their adapter. I have not received my $25 back, and just noticed that there is a $226 charge on my credit card. Tried to call them, but of course, they are closed.

My advice, keep your money and save yourself from the trouble and frustration, find another company for your phone services. While with them, you will save a $2-$3 a month, then when you cancel, their will charge you back way more, so good bye savings.
Rating:-1
Service: p2p
City: Maple,
ON

Tue, Dec 06,
2016

I am a Comwave customer since 2007, almost 9 years now. Never had any big issues and phone service is running smooth as promised. But one thing I would like to mention that Comwave never got back to us for any thankful note or any deal for long term customers. Don't care about valued and customers who are using their service for a long time. But overall as service is concerned, its going good.
Rating:0
Service:
City: Mississauga,
ON

Mon, Aug 22,
2016

I am not even a customer of this company and I have ALREADY received bad service on the phone, in terms of them trying to sell me "extra" stuff I don't want to buy or to pay for within the price I was willing to pay. The agent got pissed off on the phone, rushed me through the "available options", and then hung up on me because I mentioned the word "bullshit information" - which basically was their useless blablabla on the phone. If I am calling in to inquire about something and I tell you exactly what service I want, I don't need to hear about the extras that I can buy, UNLESS they come FREE, OR, I tell you I am willing to pay for.
Agents are all Spanish speaking, including the supervisor. No offence, but it's sometimes difficult to have you understand details.
Now they called me 2 other times telling me that me that it appears that I called them from my number. Gosh! They REALLY want to sell!
Manager/supervisor I talked to was of NO HELP/DOESN'T CARE.
Therefore, NO THANKS.
Rating:Comment
Service:
City: Montreal,
QC

Mon, Nov 16,
2015

I have been using Comwave Internet for about a year now and I have to say I have been very pleased. Much faster than my previous Internet company.
I had a small problem with the Wifi but I called their Tech Support and it was fixed quickly and Jose the Rep I spoke with was very patient and kind. He knew his stuff!
I have my phone with them too and works great. I could not use the jacks in my home but I have cordless phones so that is not a concern. And it is a third the cost of Bell.
I would have to say that my experience has been good so far. I will post here if anything changes.
Rating:1
Service: cable
City: Toronto,
ON

Fri, Jul 31,
2015

Comwave has the worst customer service out there. I there isn't enough space in this comment to explain all the trouble they put me through, but I have written a blog post about it: http://soluble-fiber.com/2015/07/31/honest-review-of-comwave/

While the services themselves were fine, it is the customer service that EVERYONE has a problem with, and for good reason! I liken my experience of Comwave to that of a lactose-intolerant person having a milkshake… everything is sweet in the beginning, but it isn’t worth all the s*** you end up dealing with.
Rating:-1
Service: wir
City:

Mon, Jul 20,
2015

I ordered internet service with this company in may 2015 they sheduled to send technician one day before they sent me text msg and changed my appointment without my consent and after technician didnt show up even with new changed schedule and worse part they have already charged my first bill without confirming that i got service or not every time when i call after 15 min representative asked me to keep waiting till they find what happened and they hang up the phone .I had spoken to several supervisors .I was so frustrated i have spent over $200 and no service ,no money and waste lot of time.I called and cancelled my service now i have to fight for my refund after one and half month on June 9th and June 10th received two refunds one $84 for activation fee and second $49.94 for first bill still i didn't get the $75 for my modem which they have received already their customer representative confirmed and also with tracking no i have confirmed .about a month ago i called again to know about my $75 representative told my its applied today and you will receive with in 48 hours which i never received it and today i called them they told me they already issue and the $84 that they pay for activation was for modem!!!whaatttttt???? can you believe it and when ask check my history how much you charged me and how much did you pay me do the simple math the representative said i have to send my bank statement ....come-on you guys look at account ...and he said he will transfer to supervisor and its been 36 min I am still waitinig for supervisor....its just happened now (July 20th 2015 Monday 3:25 pm) ..this company they want just your money... ......just stay away with this company...stay away..
Rating:-1
Service: cable
City: Toronto,
ON

Fri, Jan 02,
2015

Comwave is a fraud. They advertise "unlimited data" but then if you get, for example, their 50 Mbps line, and you go over 1000 GB, they will charge you $0.25/GB over. And if you call them, they will just refer you to their Fair Usage Policy which states the 1000 GB LIMIT (read: NOT unlimited) and they do NOT publically disclose what they charge you for going over. And then a Comwave CSR will call you and argue with you over semantics, but the point is that if you're paying $60/month and they advertise unlimited data, (and NOT "Unlimited Data* (*Some restrictions apply. See terms for details.)), then the moment that you go over 1000 GB and they start charging with $0.25/GB over, then you're no longer paying $60/month anymore. And if I were to ask them "Can I download as much as I want for $60/month?" - per their own policies - if the answer is anything BUT "yes" (without restriction), then the answer is "no", which means that it is NOT unlimited, which means that they're a fraud and falsely advertising.
Rating:-1
Service: cable
City: Windsor,
ON

Wed, Aug 13,
2014

stay away from comwave!
I applied for their home pone service, and agree to sign a two year contract. It's been four years now since I signed the contract and when I ask to cancel my service, they charged me a cancellation fee because they said they automatically extend my contract every year. It's been an unpleasant experience, so stay away or you will never walk away easily
Rating:-1
Service:
City: Toronto,
ON

Mon, Aug 04,
2014

HORRIBLE company! STAY AWAY from them. Up to "6 Meg" was as low as 1M with average about 2M (actual speed test). System was DOWN TWICE in the first 3 months, first time was for 3 days ( I had service less than 24 hours). I told them that 48 hours without service wasn't satisfactory, especially when I had VOIP telephone service. During this conversation I told them I wanted to cancel (first 30 day option)The person, he said he was a manager, asked me to give him 24 hours to solve the problem, I agreed and he gave me his "direct line" to call him. He never called, and when I called the number he gave me, it didn't ring, just disconnected. Didn't even offer the choice to go back to main menu, just complete disconnect.
Second time it went down, I was told again it would take "up to 48 hours" to restore. I told them again that wasn't good enough and I wanted to cancel. Now they tell me I am locked into a 3 year contract( first time I heard this)and had to cancel in the first 30 days. I was told repeatedly by CS rep that I "could cancel at any time", no mention of a 3 year contract. It would cost me several hundred dollars to break my contract, which I never agreed to.
Fortunately I had kept notes of times/dates and who I spoke to. So, I told them that I DID cancel in the first 30 days and the "manager" never returned my call. They reviewed my calls (they record every one)and I guess they discovered that I did indeed try to cancel because they immediately disconnected me without notice even though I had 3 more weeks that I had paid for. DECEITFUL doesn't even come close to describing this HORRIBLE EXCUSE of a company. Check other blogs before you consider them, I wish I had.
Rating:-1
Service:
City:

Mon, Mar 24,
2014

yes paying for 50 megabit download
get 6.5 megabit and it's $76 bucks a month a one year contract
We are very sorry that you are not receiving the speed you ordered. Please email us to social@comwave.net with your account details so we can escalate this to our technical team asap to have this fixed. ~Jon

Rating:-1
Service:
City: Oshawa,
ON

Thu, May 30,
2013

This is the same review that I have left on the BBB site, I would hope that even if I can help one person from wasting their time, money, and pulled hair from signing up with Comwave, it will be worth mine.

Comwave does not cater to its customers. Their customer service is also less then adequate. When I signed up for Comwave, I specifically asked for 10 minutes notice prior to the initial technician set up, in two phone calls. In one I was promised I would receive the call, and in the other I was told they could not guarantee my appointment. Comwave only offers a range of time between 1-9pm on weekdays for their set up, which in my opinion does not cater to most people who have a normal, 9 to 5 job. When they arrived they left a note saying they had been at my house at 4:20 PM, even though I arrived at home prior to that time. I called to reschedule my appointment, which they then informed me would cost an additional 50 dollars with no guarantee that this appointment would work either. I work till 4pm everyday, so a simple phone call prior to the technicians arrival did not seem like much to ask, as I easily could have asked for an hour off to accomodate the set up. I don't believe this is how a company should treat potential customers.

I am very sorry that the installation process did not go as smoothly as we intend it to. Unfortunately at the time of your install, our 3rd party installation team only offers the large block of time and limited flexibility for calling ahead. At this time we now offer smaller blocks of time to choose from which makes it easier for customers during their installation period.

Again, I am very sorry this was the experience you had with us at the beginning. If there is anything we can assist you with, please email social@comwave.net

~Jon
Rating:-1
Service:
City: Barrie,
ON

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