Canadian ISP internet service provider locator logo                Comments for VMedia Inc.

Rating summary for the past year: Positive: 2 Negative: 7
9 ratings in the past year. 47 ratings in total.

Mon, Dec 24,
2018

My public IP has changed several times in a day until I posted in DSLreports then the changes in my public IP went down to about a few days. These changes occurred without my DSL router being reset in other owrds the change is forced.

My current route to Vmedia.ca is as follows for Dec-24-2018
2 192.168.10.1 (192.168.10.1) 2.790 ms 2.263 ms 1.631 ms
3 4.52.251.198.in-addr.arpa (198.251.52.4) 18.664 ms 18.459 ms 19.122 ms
4 198.251.49.89 (198.251.49.89) 19.119 ms 27.766 ms 33.817 ms
5 198.251.50.177 (198.251.50.177) 21.795 ms 28.628 ms 20.430 ms
6 198.251.50.249 (198.251.50.249) 19.678 ms 27.286 ms 37.153 ms
7 * *

For some reason my public IP is a reverse IP 4.52.251.198.in-addr.arpa and my last public IP was changed on
Dec Dec-19 from
104.158.49.2.

I have asked vmedia if the reverse IP is normal and I am waiting for a response.
Rating:-1
Service: drydsl
City: Brampton,
ON

Sat, Nov 03,
2018

Vmedia is working well with my roku premiere+. I have internet cable running at 60mbps.
Rating:1
Service: cable
City: Terrebonne,
QC

Sun, Oct 21,
2018

Terrible company! Terrible service! Down non-stop, no tech support when issues arise..they blame it on you lol. Currnetly..all of canada is down with them..for me one week straight! No acknowledgment on their end to the issues..no rebate for a non working service..impossible to reach anyone...goodbye vmedia, i wouldn't want it for free anymore!!!
Rating:-1
Service: drydsl
City: Montreal,
QC

Wed, Oct 03,
2018

This is the worst company I have ever dealt with they took 225.94 out of my act to hook it up never came when they said two weeks later they sent someone to put it in . Today they took another 52.73 out of my act the service still doesn’t work and now they are telling me I need a laptop to get it fixed this company is a scam I believe they have stolen my money
Rating:-1
Service:
City: Sydney mines,
NS

Wed, Aug 15,
2018

Good at 1st, in Hamilton, then at a CRITICAL time, they dropped the ball. Upgraded their system early June, NO incoming calls the whole month. They gave me free phone 4 a month in July, when we moved 2 Elliot Lake. FRUSTRATION at NO support, kept telling me REBOOT!!!! All good here until 5 pm. 2nite, I discovered NO INCOMING CALLS AGAIN, sometime over the last 24 hrs! Rebooted twice, as I KNEW that was their answer! I was wrong "NO SUPPORT AVAILABLE" was the response! Chat line is "on" until 6 pm. they claim! THEN, the sales team answered their chat line and THEY were able 2 get ahold of support, who fixed it without me rebooting! Problem is, email works fine and I can call out, so I have 2 rely on someone (who knows the symptoms from June) 2 email me and say my incoming calls isn't working again!
Rating:-1
Service: dsl
City: Elliot lake,
ON

Sat, Jul 07,
2018

I have had Vmedia for about a year now and it has been a really bad experience. We would have our youtube freeze all the time and even have the whole service stop working. We recently moved to a less dense area so I thought I would give them another chance thinking it was because our old house was in a heavily populated spot. So, know a week into the move and my service is completely gone and the tech service is terrible. I called and went to tech service and spent 20 minutes listening to the automated service telling me how to fix the problem. I called back and went to the sales department and they transferred me to a human being. They told me the service was down and that a tech was looking into it. Well that was 12 hours ago and still no internet. So goodbye V media you blew it.
Rating:-1
Service: drydsl
City: Peterborough,
ON

Tue, Jul 03,
2018

New user, but happy so far. Needed some customer support to setup modem/router and found them very helpful, but I did have to wait the customary 20 minutes to get someone on the line. Seems like this is industry standard now. 20 minutes might even better than most providers.

Netflix seems to be throttled to 6 mbps during primetime, but that seems to work fine for 1080P. I don't get any stuttering or playback problems. My chromecast generation 1 can only connect to 2.4 ghz band so it can't really benefit from speeds higher than that anyway.

So happy to have unlimited bandwidth. No more usage charges!
Rating:1
Service: drydsl
City: Kamloops

Sat, Apr 21,
2018

Internet is throttled during prime time hours. Vmedia support is less than helpful. 6 weeks same issue of internet dropping out intermittently between 4pm and 9pm. Total run around and excuses from their support. Cheap internet, yes..... but you get what you pay for.
Rating:-1
Service: cable
City: Calgary,
AB

Fri, Mar 23,
2018

Called them, bought the service, cancelled my old internet. 2 days later, they message me telling that was not available in my area. Now i have no internet. 99/10 - IGN
Rating:-1
Service: cable
City: Elmvale,
ON

Mon, Jan 15,
2018

Sorry, in french, if you need I could translate it...

Quelques mois que je suis chez eux, au début c'était parfait (2 mois) et... les problèmes ont commencé et là.......

Support insupportable et inexistant , ils ne connaissent rien à ce qu'ils disent! Connexion comme j'en ai jamais eu et personne pour réparer... Quand on leur dit d'envoyer un tec de Bell, ça leur prend 5 jours pour comprendre ! Ils te disent c'est votre modem... après avoir fait l'essai sur 6 modems différents, c'est toujours le modem, rachetez en un auprès de votre fournisseur, bin oui bien sur... Jusqu'au moment ou enfin, après 5 jours de coupure complète puisqu'un de leur support a fait planté la ligne, ils se décident à les appeler !

Au bout de 5 jours donc, un tec de Bell est envoyé et là, la blague = tout roule chez nous (preuve à l'appui), c'est du côté de votre fournisseur. Ils doivent réinitialiser la configuration... ce qui n'a jamais été fait.

Une vraie joke, et ils te proposent comme compensation ? 1 mois gratuit, bin oui, que je n'ai jamais eu !
Depuis mes nombreuses plaintes ? Pas un seul message, un seul appel, rien, ils font les morts, sauf pour prélever la carte de crédit (même des jours après l'incident !)

À FUIR DE TOUTE URGENCE !

Malgré les prix attractifs, mon ancien fournisseur était plus cher, oui, mais jamais aucun problème ou problèmes réglés en quelques heures ! Voilà la différence de prix, on comprend mieux pourquoi !... Et on ne parle pas du Throtting....... insupportable qui a lieu TOUS LES SOIRS et parfois même dans la journée !!!

ps : et si vous avez besoin de faire appel au support, armez vous de patience et d'un traducteur, car on ne comprend tout simplement rien à ce qu'ils disent... quand vous arrivez à leur parler sans qu'ils vous raccrochent au nez.

ps' : avis déposé sur Yeld il y a quelques jours, et surprise, il a disparu et est impubliable (j'ai beau réessayer, il n’apparaît plus)...


Fuyez, fuyez, fuyez.................
Rating:-1
Service: drydsl
City:
QC

Thu, Sep 07,
2017

Sure it's a little less than competitors like TS and Start but it's also throttled like crazy in the evenings.

250mbit down to 5mbit.

Many evenings ruined as me and friends tried to play some games only for small updates to take HOURS.

Support failed to mention that it could be their traffic management practices, and even sent a tech out. Fortunately I found more about it on their forum and they confirmed when called out on it.

Do not recommend.
Rating:-1
Service: cable
City: Barrie,
ON

Fri, Aug 04,
2017

I have been with vmedia since 2014. There have been sporadic outages and low speeds over the years. Recently in the last couple of months they have started to throttle my speeds between roughly 6pm and midnight. I can only get about 3mbps via usenet and streaming video in SD quality freezes during this time. I previously had their TV service but cancelled due to freezing and outages. Blue jays games were unwatchable as it would go into a loop and play the same 30 seconds over then freeze. I would change channels then go back and repeat. Audio and video would often go out of sync on specific channels. As of today I have cancelled and am switching to another ISP.
Rating:-1
Service: cable
City: Markham,
ON

Mon, Jul 10,
2017

This would be a good company but their internet is much slower than advertised. I had a 30MB package and was getting 10MB or slower, I moved to a 60MB package and my highest speed I could get directly out of the line was 32MB, that is what I was suppose to get with the first package. They charged me for 60Mb and I was told by support my problem would be fixed in a day but of course that did not happen. I contacted them a second and third time but still have the same problem. Their technical support sucks. Another problem with their internet cuts off and on at least 5 times a day. This effects my TV and phone service that I also purchased. I would say their TV service would be great if their internet service was worked properly and the same for my phone service. I can't recommend you use this company. Pay a few dollars more and use a trusted company like SHAW or Telus. At least you get real support. They will send someone out if you are having problems but not Vmedia.
Rating:-1
Service: cable
City: Edmonton,
AB

Sun, Jun 18,
2017

been with vmedia since 2013 tv and internet are very good and you cant beat the price
Rating:1
Service: cable
City: Toronto,
ON

Sat, Jun 03,
2017

I have been a Vmedia customer since early 2015 with their FTTN 25 package (over Bell wires). The line has been mostly stable once the initial problems have been worked out (see below) and the advertised speed (25 Mbps down, 10 Mbps up) is bang on most of the time, with only occasional slowdowns at peak hours. There is traffic shaping on their network (mostly to ensure QoS for the TV data apparently), it tends to be bothersome now and then (at one point some Google servers became painfully slow), but most of the time is not noticeable. There are no blocked ports or any other nasty stuff on their network.

The supplied router is a Kasada KW 5262 which is pretty stable, with a dated firmware, mid-range in price, and quite a bit locked down. While the usual stuff is configurable, part of the account name is locked down (so that you cannot take the router with you if you move to a different provider, but you can use it with a different Vmedia account) and the included ATA is not usable with other SIP accounts than Vmedia's (at least I could not figure out how to do it).

Installation was painless, as in nobody coming physically to my place (I had ADSL with a different company but over the same wires before) despite Vmedia's dire warnings that a Bell technician will visit and I better be home or else. After a couple of hours of waiting it just drawn to me to power up the modem and the line was all there. There was no follow-up from either Bell or Vmedia.

Recently their TV service has arrived in my neck of the woods (meaning Quebec outside the Greater Montreal area) and I am currently taking advantage of their free TV promotion. The TV package is decent and the (full) price is right. I cannot comment yet on its quality since I have not had the service long enough. Their Vbox is a dated Android box. It works well for the TV service as provided by Vmedia but not so much for anything else. Google Play as well as sideloading are enabled, but the box runs Android 4.4.x at best so most interesting apps are not compatible. I was hoping that the box will replace my multimedia computer, but this is sadly is not the case.

In all I found Vmedia service solid. The hardware is conservative but works for the purpose it is supposed to serve, and the infrastructure appears rock solid. I see myself continuing to use their services.

This being said, there are a couple of annoying issues with these guys that while not necessarily show-stoppers keep me looking however halfheartedly for alternatives.

First here is my post-install saga: The wires from the Bell pole to my house were the original ones (from the fifties). An equally old surge suppressor (with a big coil and two big resistors) was present as demarcation point. The setup worked well at first, but then a month later the thaw came. I did not know it at the time, but the wire insulation was all but gone on the wall side, so when water started seeping along the wires the line attenuation went suddenly to some 50dB and the Internet went belly up. The first Bell technician that came saw the surge suppressor, changed it, and called it a day. Luckily for him (but not so much for me), it was a sunny day, there was no water on the wires, and so the line quality was great. This condition lasted for a honking 12 hours, and then the Internet went down again. I got the run-around from Vmedia technical support for about a week (they kept testing the line parameters and sent me a new modem for all the good it did) and finally (one week later) I got yet another visit from Bell. This time they checked the whole setup and changed the wires. Things have been solid ever since.

Why am I bothering to tell this story you ask? Because it illustrates those two black marks I mentioned earlier.

For one thing, technical support is hit and miss (mostly miss). It is strange (to put it mildly) and thoroughly unacceptable to draw a blank when mentioning a 50 dB line attenuation (and instead get the drill about what lights are on on the modem, followed by the request to reboot the modem, etc.). Next time I called, the same 50 dB attenuation drew a near-expletive from a different technician and a prompt ticket with Bell. This last person seems however to be a dying breed in the Vmedia family; I have yet to meet another one. More recently I was having a chat with a so-called technician about not being able to use my Vbox to log into my Vmedia account, we walked through the drill with modem lights and what shows on the screen and then to my surprise the Vmedia guy said (I paraphrase from memory) "Sir, it is complicated so you have to call our tech support line". It turns out that I had to upgrade the firmware, which was relatively painlessly (though awkwardly) communicated to me over the phone. The billing department is no different: I have received different (and contradictory) answers to my questions in a char session and over the phone. It may be a coincidence, but the only competent technician I spoke with at Vmedia had a certain East-European accent, while all the clueless and near-clueless, script-following tech support had a certain Asian accent (which seems to be the norm lately); it would appear though I cannot be sure that their tech support has been outsourced sometime in the past couple of years.

The biggest gripe I have with Vmedia though is customer appreciation. There is none to speak of. There was no follow-up after my month-long outage mentioned above and no financial compensation whatsoever. I basically paid one month worth of nonexistent service and nobody blinked an eye. When the rates increase this applies to everybody, but when they decrease they do so silently. I discovered by chance that the posted rates are lower than what I was paying; they did adjust my rate upon but not before my request. Currently new customers get a $0 dry loop. If however you are not a new customer you are SOL.

Because of customer appreciation (or lack thereof) and poor technical support I have no loyalty to Vmedia. As long as their service continues to be solid and a good value I will continue to be their customer, but I will not hesitate to walk away if something breaks or if something of equal value or better shows up.
Rating:0
Service: drydsl
City: Sherbrooke,
QC

Wed, Apr 26,
2017

Originally purchased the FTTN 15 service (15 Mbps/1 Mbps)when I moved to south Etobicoke near Lake Shore Blvd W. We later upgraded to the FTTN 25 service (25 Mbps /10 Mbps) two months later. Because of instability issues, VMedia couldn't configure my account with the full 10 Mbps upload speeds. VMedia and the Bell technicians were extremely helpful in troubleshooting and diagnosing the issue over a few days and determined a 10 Mbps configuration would cause instability and impact my download speeds as well. With some trial and error, VMedia and I were able find a compromise at 6 Mbps configuration for uploads. I also don't experience much if any throttling or traffic shaping. It could be my area is less congested during peak periods (6pm to midnight).
Rating:1
Service: dsl
City: Etobicoke,
ON

Wed, Apr 05,
2017

It's one week since I have switched to V media. My package is 60 MBPS but I am gettig from zero to 12 max. They are non competent people working there. Unable to resolve my issue and I feel trapped. I just gave them a notice to disconnect my sevices. Never go there!!
Rating:-1
Service: cable
City: Surrey,
BC

Thu, Mar 30,
2017

I cancelled my service with VMedia on Day One! It was a very unpleasant experience with VMedia at every level.

I started having reservations about VMedia right from my first phone call to them because it seemed like they were more concerned about signing me up rather than answering any of the questions I had .... a very bad first impression! After thinking about it for a while I decided to sign up anyways because I was tired of Rogers. When my equipment arrived, it only had a French manual. I called Customer Service to ask for an English manual. The person I talked to acted as if it was Top Secret information .... she had to get authorization to send me one. Really!! I had to buy the equipment from them, and then they are reluctant to send a English manual. I gave up talking to her after 10 minutes of total frustration. However, the final straw came the day my service was activated ..... I could NOT log on. There were 2 attempts by their Tech Support to correct the problem that failed. At this point they had struck out 3 times with me .... Sales Department, Customer Service, and now Tech Support. I cancelled the service the very first day!
Rating:-1
Service: dsl
City: Toronto,
ON

Mon, Oct 31,
2016

Incredible price/service ratio and after ~2 months of using the service, I can say that it is consistent and reliable.
Setup was quick and easy.
By far the best we could get out in our sub-urban area.
Rating:1
Service: cable
City: Cornwall,
ON

Tue, Oct 04,
2016

I've been with VMedia for a few years now and I am happy. My Internet service is rock solid
Rating:1
Service: dsl
City: Richmond hill,
ON

Fri, Sep 30,
2016

Terrible service. Don't waste your time and money.
I started this service of cable internet with Vmedia just a few days ago. Terrible things happened as follow:
1. They said that I need to have a modem which hasn't been used for last 15 days and asked me to pay down the deposit. Actually it is not necessary I can just use my original modem without Vmedia's. They just want to have our deposit of cash.
2. Vmedia said it is no contract but once I wanted to downgrade to less speed then they asked me to pay one time fee of $10 and need to wait for one month to make that happen. That is ridiculous.
3. Having their service for the past days, every night I experienced with the internet being shut down without any notice. I cannot call them for help because their call centre is closed. Next morning I called them and they told me that Vmedia also know this issue and cannot give me any information when they probably can fix it. This irresponsible company declares they provide a best value to their customers. Unbelievable!
I urge whoever wants to use their service got to think over before you go ahead with their service.
Rating:-1
Service: cable
City: Windsor,
ON

Sun, Jul 10,
2016

great price never a problem been with them for 3 years now
Rating:1
Service: cable
City: Toronto,
ON

Mon, May 09,
2016

Unsure about the service as I've been unable to get hooked up for almost 2 weeks now. Had a no-show for my first appointment. Rescheduled for today - again, no-show. Repeated calls to customer service amount, at best, to suggestions of "just keep waiting." I think I'll go with a provider who can manage to hook me up, or at least provide insight into the delays/missed appointments.
Rating:-1
Service: cable
City: Vancouver

Fri, Nov 27,
2015

Very unhappy with V media customer service. I bought the total package, TV, internet and phone. I was unable to use the system because my modem had a security feature that needed a special wrench. Once I received the wrench I switched everything over and did not like the recording capabilities of V media. I called the customer service department to cancel my service and was informed that they would only accept the v-box as a return. i am stuck with the modem and phobe adapter. They said that if I rented instead of bought the equipment they would have taken them back. I used the equipment for 2 days and have all of the boxes. I will never use V media in the future and would not recommend them to ny one. I tried to save money on our internet, TV and phone and it ended up costing me more and I had no service for over a week.
A very unhappy customer
B Main
Rating:-1
Service: cable
City: Cornwall,
ON

Wed, Oct 28,
2015

We had DSL with vmedia for a while with no issues. Once issues started showing up, (dropouts all the time, every 5-10 mins), we were told a few times there was an issue with the line outside by the tech support. They told us the modem was not the issue, the issue was with the line outside the house. Then when it came time for them to come and fix it, they insisted that the issue was our modem at that point. After a bit of arguing with them, they then said our only option was to switch to cable. We didn't have issues with that until they told me we had to pay 100$ setup fee for that.

Why should we have to pay because Vmedia does't want to pay bell to come and fix the line outside.We get the point of not wanting to pay bell to come fix the line. But if Vmedia can't offer a service that we pay for, its not our fault, so why should we pay to switch services.

We ended up switching to Teksavvy and only paid 60$ setup fee. No issues with their service
Rating:-1
Service: drydsl
City: Gatineau,
QC

Sun, Aug 30,
2015

They aborted the install (previously working with another ISP) and thus I was without Internet & phone service for almost 3 weeks. Terrible to deal with especially if you are in the right.
Rating:-1
Service: dsl
City: Stevensville,
ON

Thu, May 28,
2015

Good service. Installation date May 7, converting from Cogeco. Cogeco stopped their service at end of day May 7 and turned on the Vmedia service during the morning of May 8 between midnight and 6 am. When I woke up at 6am I unplugged the Cogeco modem, plugged in my new Vmedia cable modem, reset my router and VOIP ATA and the service started up. I call that a painless self-install. I tested the speed and was receiving what I ordered 15/2 service with a 16 ms ping. Service has worked fine since with the exception of one evening in May between 9 pm and 11 pm where the download speed dropped to between 4 Mbps and 11 Mbps and the delivery of packets being so inconsistent that video over IP (Flashplayer) was not watchable, VOIP was still good. By midnight the cable internet service was working fine again and has been since. One minor issue in 21 days is pretty good in my books. Pleased that Vmedia has both a phone in service desk and a chat line during business hours. I have tried both and found the phone in line helpful and pleasant. I was also happy to see the chat line person attentive and determined to answer my inquiries no matter how challenging. This is what makes a good support team.
Rating:1
Service: cable
City: Oakville,
ON

Sun, Mar 22,
2015

Terrible. Customer Service, Terrible. Tech Support, Terrible. Product, slow, inconsistent, unreliable, terrible. There are outages at least once a week. They have started deleting all negative comments off their Facebook page....must not be doing well at all...not surprised!
Rating:-1
Service:
City: Hamilton,
ON

Mon, Mar 09,
2015

They slow the net down every night it's not network congestion it is deliberately done because they didn't order enough capacity ! What bugs me is they admit this and assure that this will get fixed but it never does then they delete their posts on Facebook to make themselves look better ! The tv is getting better but usually there is always a channel that is out of sync with the audio . Tell them that on Facebook and they will say it's a problem on your end and everything is alright on their end until multiple customers complain then they fix the channel and delete comments ! Oh and they increase prices too with only four days notice ! Most companies let you grandfather your plan nope not these guys
Rating:-1
Service: cable
City: Guelph,
ON

Thu, Feb 26,
2015

I signed with Vmedia in June 2014 for TV and internet service. Never had any issue with internet service. Package for internet is cable with 25 Mbps and actual speed test was always over 20 Mbps with usual speed around 24 Mbps. Installation of internet was easy and I am extremely satisfied with internet service. TV is completely opposite story. I had issues from day one. I was calling telephone support line numerous times and problems were not solved or if solved then other new was created. I was even asked to go to Vmedia office to replace box, but then when I arrived to Vmedia office they replace only remote. In this moment, I never know when I will be able to watch TV, which channel and when it will be impossible, in majority cases channel 8 (CTV) is freezing to point that is impossible to watch. During my numerous calls to technical support I requested few times to be called by manager but never received any call, I write email to Mr. Burger in December and never received any respond. Some of my issues in this moment or in past are audio/video synchronization is off, picture is frizzing up to 10-15sec., reconnecting massage will show up, after turn off box I cannot turn on box and must disconnect power…
Latest news it is that they will increase price of service! If it is good service I will be OK to pay new price but regardless how much I hate big two (Rogers and Bell) this is only option that I have.
Rating:-1
Service: dsl
City: Toronto,
ON

Tue, Feb 17,
2015

Excellent service. Internet is fast, TV works well. Prices are very competitive.
Company forum helps a lot.
Rating:1
Service: cable
City: Toronto,
ON

Mon, Jan 26,
2015

HIGHLY recommended, Great ISP, been with them a year now with no problems at all with my connection, super fast DSL speeds,, never a slowdown, TV was a little less quality in early december 2014 but it works perfectly before that and after,, i have recommended this to many people.

call their tech support, get a very knowledgeable live person every time..
i told them about my TV problem i had briefly and they apologised and gave me immediate compensation..
they are very helpful, very fast, and very inexpensive
thank you Vmedia
Rating:1
Service: drydsl
City: Oshawa,
ON

Mon, Jan 26,
2015

Been with them for almost 2 months. The product is ok once you actually get it and set it up. The tech personnel are terrible. Just outright rude sometimes which is a total detriment to the face of the company. Also they make promise dates and have yet to meet one of mine. If you can put up with the BS, the service is ok for the price (so far - fingers crossed)
Rating:0
Service: cable
City: Milton,
ON

Mon, Jan 05,
2015

At first glance, the price and features seems to be impressive but don't be fooled this company is most unprofessional organization that I have ever heard of. If you call with a problem and complain about the service they will tell you to wait and we will get back to you within 24-48 hours. I been having the same connection issues for months and will be cancelling my service today. Don't waste your time. They suck.
Rating:-1
Service: cable
City: Ajax

Mon, Dec 15,
2014

Absolutely irresponsible, unprofessional and simply unacceptable level of service.

I've ordered DSL6 with them back in the end of October 2014. It took till December 1st for the Bell to try AND FAIL to setup the dry loop for my apartment, which is a Bell's fault at first hand yet I blame VMedia for it as well as they can't make Bell to provide a proper services, and that's VMedia's responsibility to make this happen.

I called in on December 1st and asked to switch to Cable as it doesn't involve neither Bell's nor any 3rd party's participation. The operator mentioned I should get my cable setup within 5-10 business days. I called in on December 8th, i.e. after five business days just to make sure everything goes well and they are to set me up with the cable connection within the next and the last five business days. I did that purposely as I sensed there might be just another failure here. And I was right! Apparently, VMedia doesn't have the option of switching one type of connection to another, i.e. DSL to Cable but instead they have to cancel DSL first and open a ticket for Cable. That would have been fine, if only they did cancelled my DSL but DID NOT OPEN a new request for Cable...

That was it. I got fed up with this b.s. and demanded to close my account at all. They did it and I was no longer a customer of VMedia. However, they did charge me the amount of 42.88CAD for November, while I haven't connected to internet through them even once! As I there was simply never such a possibility - dry loop was never setup. But they still charged the money upfront. Which is quite a standard policy with many ISPs, however, given the situation, they should have refunded me this amount in full, shouldn't they? Not only they never did, they never responded on the email I sent to their billing department, explicitly describing this situation, although according to their policy they must have contacted me within 24 hours. I called back again on December 15th and asked to talk to their manager. I was told by the operator that the manager is unavailable and would call me back. Really? That never happens. I inquired about their office address, was told their office is on 5255 Yonge Str., Unit 1210, office hours are 10am - 9pm, in case anyone wonders. I'm going there tonight to settle this issue.

Resume. NEVER, EVER, BY NO MEANS DO NOT BECOME VMEDIA CUSTOMER. I am of extremely low opinion of Bell and Rogers, but VMedia proved to be even worse than these two. They are simply the worst ISP out there to deal with you can possibly imagine.

Please, don't take it as an advertise or anything, but right after I got through with VMedia on December 8th, I called Altima Telecom and this time it went smooth like a clock. VMedia is just the worse.
Rating:-1
Service: dsl
City: Toronto,
ON

Mon, Dec 08,
2014

Been with them for over a year. Have no problems with their internet service. Works great
Rating:1
Service: cable
City: Vaughan,
ON

Sun, Nov 16,
2014

Terrible service, I have had my speeds dropped. http://www.speedtest.net/my-result/3914998969 I am paying for the 45/5 plan and I am receiving 1/4 of my speed. I have talked to vmedia about this issue and they told me 2 months ago that the issue will be resolved. I am getting speed issues day after day for 2months straight. Vmedia won't do anything about it other than "we will contact rogers and try to have the issue resolved." I have now cancelled my subscription the the provider after being with them for half a year or so. I am now going back to rogers after having countless issues with it. At least rogers will compensate me for my problems. Do not make the same mistake and sign up with vmedia. I will ensure you that you will be wasting your money and time. I am a lenient person when it comes to this but after having 60 days getting 5-10mbps instead of 45mbps. Yes I will be negative and impatient about it.
Rating:-1
Service: cable
City: Toronto,
ON

Wed, Oct 22,
2014

Great service. Signed up last year for cable Internet. had to wait almost a year to cancel my contract with my cable company to switch my phone and TV over. I am a happy camper now saving over $800/year
Rating:1
Service: cable
City: Toronto,
ON

Mon, Oct 20,
2014

I started with Vmedia just this month. The first week was great but just recently Ive noticed great inconsistency with there cable internet service. I bought the 60 mbps package. During the day time, the service is fine (55 mbps) however at peak hours the service is horrible. Anywhere from 15mbps down to 3mbps. I understand that this isn't the end of the world but I'm paying for 60 mbps not 5. I can accept 45-50 maybe even 40 at peak but a 85% drop is beyond my threshold. I'n knew to these guys and I'm giving them some leeway because I like there support staff but they have yet to resolve my problem. I'll give them another month to rectify but after that I'll be cancelling if it remains this way.
Rating:-1
Service: cable
City: Woodstock

Thu, Oct 09,
2014

Been with the service for a year, TV service is good, not great. Haven't had much of an issue with their TV.

Internet, is awesome. Love their service, have the 60/10, usually get around 50-55Mbps love it.

As all Technological company, the first couple of years are toughest, they are growing too fast and don't have enough people to support it. Love their Tech Support as well, some are not as knowledgeable but they are very polite.
Rating:1
Service: cable
City: Toronto,
ON

Mon, Sep 22,
2014

Worst...ever...the speed and customer service....worst..
Don't waste your money and time....never....
Rating:-1
Service: dsl
City: Newmarket,
ON

Tue, Sep 02,
2014

Don't waste your time and money. Have not been able to watch TV during peak hours for several weeks now. Customer support is useless on the rare occasion when you can actually contact someone. Not a great deal when I get only .5 Meg download speed. Naturally it is all Cogeco's fault according to VMedia!
Rating:-1
Service: cable
City: Kingston,
ON

Fri, Aug 29,
2014

Absolutely horrible experience with VMedia. I am not one to complain but I will provide a brief outline of my experiences to urge you not to use this ISP. Firstly their installation dates are significantly delayed due to the fact that they need confirmation from cogeco for any date. The internet did not work for about 2-3 hours after install. It then worked for a couple days, then went out for about 2 days, back on for a couple days, then off for the past 2 days. It is still off as we speak. I called to cancel service August 29th (10 days after the installation) and they said that I had to pay for all of September since I cancelled after the 25th. A bizarre and unfair policy. So i am still on the hook for this company til the end of September, meanwhile the internet still doesn't work. Every time my modem disconnects it will not reconnect unless I call vmedia and ask them to look into it. This is unacceptable practice. Definitely the WORST ISP I HAVE EVER COME ACROSS! STAY AWAY!
Rating:-1
Service:
City: Windsor,
ON

Fri, Jun 06,
2014

Worst phone support ever. Advertised speeds do not match reality. Made the switch from Bell to VMedia hoping to save a few bucks and you know what... as much as I don't want to say this... Bell is far better (although I would never go back to them).

If you email them, or contact them via their Facebook page, you can basically stop waiting for a response. If you phone them, it's a flip of a coin. Don't do it folks, you will regret it!!!!
Rating:-1
Service:
City:
ON

Thu, May 01,
2014

I've been with VMedia for 8 months now after having Internet through Rogers for years. To date the service has been almost flawless. Download and upload speeds are consistently near the advertised levels, and the lack of any data cap means that I am no longer checking my router logs at the end of the month to see if I need to throttle my usage.

The only incident was a faulty modem. As is the case with pretty well all providers, their tech support made me go through the usual hoops when calling in even though I had already traced the issue to the modem. Once it was identified however, they were quick to send out a replacement modem, and I've had no issues since.

Great service so fay, and I would highly recommend them to anyone looking for an alternative to the big telcos.
Rating:1
Service:
City: Guelph,
ON

Sun, Feb 16,
2014

been with them one month now and its been great internet speed very good tv picture quality seems to have gotten better the hd is sharp
Rating:1
Service:
City: Toronto,
ON

Tue, Dec 24,
2013

Been with VMedia Cable 45 for a month now and am quite pleased with the service. I've had no downtime (unlike with previous Distributel) and have measured between 42 and 44 Mbps during all hours I've tested. I'm hoping this keeps up since the pricing is good. Please note VMedia resells Ciktel for $7/month less for my plan.
Rating:1
Service:
City: Brampton,
ON

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