Canadian ISP internet service provider locator logo                Comments for HeroNet

Wed, Sep 20,
2017

Excellent ISP. No issues for the year+ i have been with them. Great value, fast speeds, no download quota. Extremely stable and reliable, In the last year i have never noticed a drop in connection. Highly recommend HeroNet..
Rating:1
Service: cable
City: Gatineau,
QC

Wed, Sep 13,
2017

I have nothing but good things to say about heronet. The service is amazing and reliable the post sale support is fast, efficient and friendly. Anytime someone in my circle is looking to change or for a new ISP i alaways refer them to heronet. Thank you
Rating:1
Service: cable
City: Laval,
QC

Wed, Sep 13,
2017

Great service!
Rating:1
Service:
City:

Wed, Sep 13,
2017

Les services sont excellents, internet fonctionne à merveille. Le service à la clientèle est impeccable! Je recommande Sans hésiter ce service pour son efficacité et sa simplicité!

Rating:1
Service:
City: Mirabel,
QC

Wed, Sep 13,
2017

Rarement eu un aussi bon service à la clientèle. Impressionnant à quel point ces gens semblent aimer leur travail. Merci heronet!
Rating:1
Service: cable
City: Montreal,
QC

Wed, Sep 13,
2017

I have been a happy heronet customer for almost a year now and service is spotless. Love the two people I talk to when I call, Maud and Phil. Highly recommend!
Rating:1
Service: dsl
City: Montreal,
QC

Wed, Sep 13,
2017

I confidently recommend this company to all my friends and family since I have become a customer. These guys are simply awesome.
Rating:1
Service: wir
City: Montreal,
QC

Thu, Sep 07,
2017

Satisfied customer

I highly recommend Heronet. I have had nothing but great service at a great price. I also love that I get to talk to the same person & I am not kicked to someone else after 2 hours of explaining the situation to different people that are doing nothing to help me. Heronet is fantastic & treat you with respect. I haven't had any issues with them. I just moved to a different city & they made my move a smooth transition. Great service, great prices & you also get $20 off your bill every time someone you recommend goes with Heronet & they also get $20. off their bill as well. But the best part is that you won't regret the service & the prices. Best thing I did was get rid of Bell & Rogers & their ridiculous high prices. And disrespectful services. Thank you Heronet.
Have a wonderful day. ?
Reply / Update
Rating:1
Service: dsl
City: London,
ON

Mon, Jun 19,
2017

I am very pleased with the service (internet/ home phone) with HeroNet. My service was down recently and they promptly arranged for a technician to come by (at my convenience) and get things running again. Service is running well, no concerns. Great customer service and provided discount/ compensation for the time period I had no service. Good day Citizen!

While no service provider is immune to issues, it is never our intension to make profit on your misfortune.

While much of your service relies on the major service providers insuring the quality of the lines are at par, we are happy to hear that resolution was quick!

We look forward to saving your day.. any day!

HeroNet.ca
Rating:1
Service: wir
City: Mississauga,
ON

Mon, Jun 19,
2017

pour service Dear Citizen,

From one citizen to another, this post lacks much constructive information. In order to better serve you, the people reading these comments or the Heroes at HeroNet, we urge you to revise and update.

We are sorry we could not save the day!

HeroNet.ca
Rating:-1
Service:
City:

Mon, Jun 19,
2017

!!!Beware!!!

I really believed in this company and even took my time to help promote this business to the people I trust. Unfortunately there were mishaps and my clients decided, as well as myself, to leave Heronet. Since we move to another provider things seems more stable and more reliable.

There is a BIG problem to leave Heronet as they complicate the process to transfer the equipment to another provider..

I do not recommend this ISP unfortunately as other are well more organised.

Everyone I had convinced to transfer with Heronet finally left this company. Clients had speed issues and nothing was really done to help (or took a VERY long time to help) and finally the problem was not resolved. This for me is not acceptable! Today people rely on their internet for phone, businesses, entertainment, etc...

Please consider all your options before you decide to go with Heronet.

Good luck.
Dear Crowncbr.com

Thank you for revising your previous comment above and taking the time to review your experience with us once again. We also agree that we found many challenges in our better business agreement with you.

While we cannot agree with most of your accusations or comments, we do wish all of our subscribers (past or present) the best of luck in the future.

Our only advice to you before your new favourite ISP becomes your least favourite;

-Be sure to do your clients justice by following all directives asked of you by your ISP technical support team and in a timely manner.

-Be sure to use the proper support channels to insure that work gets done quickly.

-Be sure to visit their reseller or agent program so you can better service to your clients by being their official main point of contact.

Always remember, amazing things get done when people work together!

Wishing you the best,

The Heroes at HeroNet.ca
Rating:-1
Service: cable
City:
QC

Wed, Jun 14,
2017

Awesome service, so refreshing. They truly are Heroes.

Thanks Heronet.

Renee
Good day Citizen!

While most providers offer the same plans and speeds, we look to stand above the rest and offer service!

Here to save the day!

HeroNet.ca
Rating:1
Service: cable
City: Gatineau,
QC

Wed, Jun 14,
2017

Nous sommes très satisfaits de nos services avec heronet. On a téléphone Voip et internet 30mbps. C'est réellement illimité et nous payons le même prix que il y a 4 ans lors de notre inscription malgré les changements au fil des ans. On les recommande avec confiance! Citoyen!

Au cours des 6 années, nous fournissons un service, nos prix ont été maintenus ou diminués.

Bien que nous ne puissions garantir les prix en raison des implications du CRTC dans le secteur Internet, nous faisons ce que nous pouvons!

Ici pour sauver la journée!

HeroNet.ca
Rating:1
Service: dsl
City: Gatineau

Wed, Jun 14,
2017

These guys got skills and heart. Human beings offering service and support to human beings. Forever a fan.

Math
Citizen!

Human beings is why our head super Hero cancelled his services with Bell and founded HeroNet so many years ago.

Tired of being a number, looking for accountability?

Look no further.

HeroNet.ca
Rating:1
Service: cable
City: Montreal,
QC

Tue, May 30,
2017

Been with Heronet for over 6 months and am super happy with the service! Hero Louis is awesome, he even helped me setup my personal router once my service had been installed. Great team, very happy with my decision. Dear Citizen,

We are happy to hear you are happy!

When it comes to your personal devices, HeroNet is happy to google any information we can to get your up and running. While other ISP's may not support what is not approved, HeroNet chooses to approve the most hardware possible in order to reduce on technological waste and save your some budget!

Here to save the day!

HeroNet.ca
Rating:1
Service: cable
City: Montreal ,
QC

Fri, Apr 21,
2017

Approuved best connexion ! Dear Citizen,

Approved, best customers ever!

Here to save the day!

HeroNet.ca
Rating:1
Service: wir
City: Montréal,
QC

Thu, Apr 20,
2017

Was not impressed at all with this company. Too many problems with the connection. Slow response for the trouble ticket. No recommending this to anyone. And more expensive than other companies. Dear Citizen C,

We are sorry to hear things did not work out for you. We can completely understand your frustration as there is nothing worse than a spotty connection

Sadly, connection issues are the one thing no ISP is immune to since we all use the same cable and DSL backbone to deliver service. Unfortunately this is the case for less than 1% of connections due to limitations with the main providers. This also adds to longer wait in reply since the simple fixes had not yet solved the issue.

While you can always find a cheaper service provider, HeroNet's mission is not to be the cheapest, rather the most accountable in customer service. By always routing you to the same Heroes and keeping call wait times to less than one minute, this is how HeroNet has been able to makes it's name in an industry of many choices.

We do, simply because we care.

HeroNet.ca
Rating:-1
Service: cable
City: Ottawa,
ON

Thu, Apr 20,
2017

I have been with Heronet for about 4 years now. This past fall i got a call from them offering one of 2 things, a price decrease or a free speed upgrade. I went with the speed upgrade. So for the same price i now get 30mb download. And 10 up. How awesome is that!!! Good day Citizen!

We love bringing smiles to our subscribers in this manner.

Until now HeroNet prices have officially never gone up.. only down!

Here to save the day!

HeroNet.ca
Rating:1
Service: cable
City: Gatineau,
QC

Thu, Jan 05,
2017

Best ISP ever. Thanks for being awesome Heroes.

Sam B.
Hi Sam!

The jet fuel that propels us to be awesome is quite simply awesome subscribers like yourself!

Here to save the day!

HeroNet.ca
Rating:1
Service: cable
City: Toronto,
ON

Tue, Jan 03,
2017

Very good isp. Cheap and reliable Good day Citizen!

Straight to the point!

Thank you,

HeroNet.ca
Rating:1
Service: cable
City:

Mon, Nov 07,
2016

HeroNet is absolutely the best. Their sales & service heros are the best. I didn't have to be kept waiting on the phone, they are knowledgable, and throughout the whole time,they kept me update (via email) with the installation process. I also ordered their telephone service. Everything is perfect. I researched & researched most of the ISPs (big & small) for countless hours on end, looking for the perfect ISP (reading blogs & other ratings for other IPS, etc....) And trust me, I found it with HeroNet. Been using them for 2 weeks now...only thing I regret is not switching over earlier! Dear Citizen,

Like our school teachers taught us.. homework pays off! ;)

Thank you for the kind words and consideration.

We hope to save the day for you for years to come!

HeroNet.ca
Rating:1
Service: cable
City: Oakville,
ON

Fri, Oct 21,
2016

I have been with this Hero net server for just under one year and I have nothing but good things to say about them. The service is not only reliable but the speeds they advertise is what you get. Their tech service is unbelievably excellent and friendly. I am far from being a technophile and am also getting up there in years but whenever I have contacted them for support usually about mistakes I have made they go way and beyond in their efforts to help me and are always friendly and civil about it. So happy to have found them. Dear Citizen,

Our philosophy is that there are no mistakes in life, only opportunities to learn!! Sometimes it has to be the hard way. That is why our Heroes are here to help with whatever we can, when we can.

While we cannot be sure to solve all your non Internet related tech issues, most of our Heroes have unoffical
Master's Degrees at Google.ca with Minors in Techno-Nerdy related interest.. with these skills, we tend to be able to help more than not. :)

Here to save the day!

HeroNet.ca
Rating:1
Service: dsl
City: Pickering,
ON

Sun, Oct 16,
2016

Worked hard with local cable company who were not cooperating. Service is very fast and reliable. Dear Citizen!

While it does happen that we inherit issues from the main providers (their network is also our network) and as most who have seen firsthand, they are sometimes unresponsive.. we prove together that persistence pays more often than not!

Glad to be the fire under their feet for any of our Citizens.

Here to save the day!

HeroNet.ca
Rating:1
Service: cable
City: Georgetown,
ON

Fri, Oct 07,
2016

Registered with HeroNet after nightmare support and service from Bell. I would never go back! Great service, great support, insanely good customer service. They hand delivered my preconfigured modem and I after I realized that I had speed issues with my wifi (interference) they saved the day and fixed it in a jiff. Dear Citizen!

There is a rumour that your past service provider and Freddy Kruger actually compete for airtime in our Canadian citizen's dreams...

While Freddy remains fictional, your old service provider has proven actual negative lasting effects even while you are awake!

Fear not, the nightmare is over.;)

Here to save the day!

HeroNet.ca
Rating:1
Service: drydsl
City: Montreal,
QC

Thu, Oct 06,
2016

Excellent and reliable service. I called customer service only once due to an outage and the Hero that took the call genuinely felt bad and apologized for the outage several times even if the outage was on their suppliers side. Dear Citizen,

Sadly we are not immune to issues that affect the greater ISP's as most independent service providers use the same backbones to deliver service to our subscribers.

Gladly we can offer the same reliability as the big guys and while they insure a strong network, we can focus in perfecting our customer service.

Here to save the day!

HeroNet.ca
Rating:1
Service: cable
City: Ottawa,
ON

Sun, Oct 02,
2016

Their customer service is exceptional. Finally a internet company that respects clients.
Dear Citizen,

Around here, we call clients our citizens and we call an employee a Hero.;)

We feel that some Internet companies have given the words "client" and "customer service" a bad name in the industry, so for this reason we are in process of re-writing the standard!

Million thanks for being part of positive change.

Here to save the day!

HeroNet.ca
Rating:1
Service:
City: Montreal,
QC

Fri, Sep 30,
2016

Truly the best!! Dear Citizen,

No, you! ;)

Here to save the day!

HeroNet.ca
Rating:1
Service:
City:

Fri, Sep 09,
2016

Their customer service agent was friendly and helpful. I dealt with the same woman both times I called for help. There was a waiting period for the provider to come and install the Internet, but I was assured the process is just a province of Quebec thing. Overall I would definitely recommend hero net service! Hello Citizen!

We are glade to hear our phone system is working as we designed it to. If you call from the same phone number on file, generally your call will be routed the same 2-3 Heroes to insure that you are never a number at HeroNet!

The installation delays for Independent ISP's is due to the fact that we all must dispatch our friends at Roger, Bell, Cogeco or Videotron to do the physical setup, as none of the independent service providers have access to touch the physical lines.

Here to save the day!

HeroNet.ca
Rating:1
Service: wir
City: Gatineau ,
QC

Fri, Aug 26,
2016

I have been a client of HeroNet for several years, in Montreal, Toronto and now Hamilton. They are the best ISP I ever had in 20 years. Service was always fast, courteous and competent in both languages. (Le service en français est excellent) The very few service calls I needed to place where always given all the attention required, and the support technical staff never treated me like a stupid person (unlike another cable-phone-internet service provider whose name reminds us of the inventor of the telephone). I recommend Heronet to all my friends. EL Dear Citizen

This comment reminds us of lyrics from a great Canadian by the name of Bryan Adams

Wherever you go, Whatever you do,
We will be right here waiting for you
Whatever it takes, Or how our heart breaks
We will be right here waiting for you!

;)

Here to save the day, thanks for saving ours!

HeroNet.ca

Rating:1
Service: cable
City: Hamilton,
ON

Thu, Aug 25,
2016

I think this company is really encouraging!! For to long the big companies had the upper hand but no more and thats awesome Good day!!

We like to think that we are the really big little guys who look great in tights and long capes!

Thank you for giving us reason to save the day! ..if not it would have been weird! ;)

Here to save the day!

HeroNet.ca



HeroNet.ca
Rating:1
Service: cable
City: Gatineau,
QC

Fri, Jun 24,
2016

I've dealt with both rogers and bell and have learnt to hate big business as they don't appreciate their customers. On a chance I called up Hero a couple of months a go and spoke with Maude (sorry if I misspelled). These guys are the nicest people you will ever ever deal with. She took the time to explain everything and twice at times because my hearing aid wasn't working properly. Bell and Rogers would have hung up on me but she stayed the course and I signed up.

I got the lowest one because I am a household number of 1. I am a tv lover, techie and gamer. She said that would work perfectly for me. The equipment arrived and I waited patiently for the evil Rogers to disconnect me..I waited and waited and then the day came.

I hooked up everything and then I started to add my stuff to the network. It all looked good until, my ps4 couldn't connect and the router password wasn't working. I knew if they were going to have to send me another router I'd have nothing until it got here so off to Best Buy I went and picked one up.

When I got home I called Hero and got Matt - once again just a fantastic person to deal with. I explained the problem and he suggested going out to get a router and if that solved the problem they'd reimburse me for the one I got through them. I'm a support analyst I know stuff doesn't work all the time and I told him I'd already gone out to get one. He said to let him know how it went.

I hooked it up and added the cameras, the rokus, the ps3 and ps4, the laptop and my phone. It's working perfectly! I called back spoke with Maude and it was already in the works of being refunded. They're even sending me shipping labels so that I can send the bad router back. I have never had such good service from an internet company before! They really are heroes like their ivr says!

I've done pings and tested the wifi at different times of the day - the speed is fantastic! I'm playing games without any latency and surfing on my phone without a problem from anywhere in my home. I had Rogers before and this was not the case with their Nitro service.

I highly recommend this great group of people and their product! Both are the best! Thanks guys! Merci beaucoup!
Good day!

As the head Super Hero around here, I wanted to take a moment to break character and thank you for this message. In an odd way, these words from our subscribers (including yours) come to "save our day" and motivate us more than you can ever imagine.

I was once an employee for one of the two companies mentioned and I have met many great people on their front lines delivering a level or service I would sometimes consider to be above and beyond expectations. Sadly, I found that the corporate goals of these companies often limit us from doing what our hearts desire and only cared about their bottom line.

When I founded HeroNet, I recognized that as people, we all have our share of daily challenges and when we hang up our respective Hero capes at the end of a work day, we then head home to be neighbours, family and friends. While I was never given the privilege to take the time I needed to insure this sentiment was alive at my past employers or having ever received this kind of service at my previous service provider (again, one of those two companies mentioned) I had no choice but to take a stand. For this reason, the Heroes at HeroNet and I embark on an adventure going up against an expired way of doing business to help deliver simple truths and to focus on getting our citizens what they needed most.. That need in my opinion starts with the right information.

To the many that read these comments, no matter where you work, no matter what you do, I implore you to be a Hero. Everyone you meet deserves kindness, appreciation, patience and respect as they too are neighbours, friends and family living in your community.

On behalf of this Hero, thank you all for reminding us that this sentiment is still strong at HeroNet and to our Heroes, thank you for insuring that this ideology remains at the forefront of your daily tasks and chores.

You are all awesome!

Yours truly,

A Humbled Hero
Rating:1
Service: cable
City: Toronto,
ON

Thu, May 05,
2016

The best customer service I have ever received from any company. Maude you are definitely my Hero. Thank you so much for treating me as another human being. Your kindness has helped me more than you know. I will be sure to pay it forward. Thank you so much Heronet. Thank you Maude Good day!

While we strive to be Heroes everyday, it is no mistake that we are all humans under our armour and tights.

In this fast paced online word where support is often delivered via phones or chat, nothing makes us happier to hear that one humans kindness toward another is still one of our best attributes.

Here to save the day.. the kinder way!

HeroNet.ca
Rating:1
Service: dsl
City: Niagara falls,
ON

Wed, May 04,
2016

Just got off a chat with Hero Paquette, who was absolutely amazing! I was drawn to HeroNet after having stumbled upon them via Google - great prices, and great service options. My chat with the Hero sealed the deal - this CSR answered my questions like a pro-star, and was incredibly friendly and efficient! This is the kind of company that gets my business! Kudos to you, HeroNet! Good day!

Thank you for your comments and kind words!

Our Heroes take their day jobs very seriously. While patting each other on the cape is nice, nothing is more rewarding than hearing from our saved citizens first!

Here to save the day!

HeroNet.ca
Rating:1
Service:
City: Montreal,
QC

Fri, Apr 01,
2016

We were not sure about going for an ISP for our Internet and phone services... We thought dealing with a middle man would be hectic when needing technical support. We have dealt with both Rogers and Bell before, and our frustration with aweful customer service has pushed us to take the leap and switch to heronet. Turns out these guys are just a-mazing. Never waited more than 2 minutes to speak to someone. Internet is flawless and VoIP offers impressive quality.

6 months with them and would never go back to the majors. Day and night customer service!
Good day!

Nothing warms out hearts more than when we receive comments that highlight our core believes.

The low call wait times are a direct result of HeroNet avoiding promotions or target marketing and choosing to rely solely on word of mouth and focus on delivering the right kind of service for the right price.

Another favourite is that Heroes are encouraged to take the time it takes to solve your potential issues.

We like to consider ourselves the refreshing change from companies who are driven by sales instead of service.

Here to save the day!

HeroNet.ca
Rating:1
Service: cable
City: Hawkesbury,
ON

Tue, Mar 29,
2016

These people are amazing, lost my job today and they are going to help lower my package for 2 months until I get back on my feet. Thank you Hero Paquette!! Citizen,

While we understand that anyone can fall on hard times, based on your history and longevity at HeroNet, we are happy to accommodate.

While we try and save everyones day the best way we can, this solution seemed better than re-adjusting your speeds and subjecting you to a speed change fee. We are confident you will be up and running in no time and we look forward to virtual "high fives" and many more happy years together.

Here to save the day!

HeroNet.ca
Rating:1
Service: dsl
City: Laval,
QC

Thu, Mar 24,
2016

I was very satisfied with the service I received from HeroNet, Maude is an exceptional person with listening skills and she really makes the client feel comfortable. Thanks to HeroNet and a very special thanks to Maude Citizen!

Knowing that your are happy drives our happiness.

We could not agree more with you when it comes to our Hero Maude. She has been helping our subscribers for years now at HeroNet, always with a smile and eager to save the day!

Thank you!

HeroNet.ca
Rating:1
Service: cable
City: Hawkesbury,
ON

Mon, Mar 21,
2016

Heronet provides exactly what I wanted in an ISP. From Day 1, This company provides me with reliable service and good customer service. They will work around your schedule for the installation. On my side, at first, I had a few matters and had to call in, they answered the my phone within 2mins. Another job Heronet has gotten right is their ability to provide a very personalize phone support experience, I often spoke to the same HERO(title of customer serv. rep. at Heronet).

An initial 1 time sign up/ installation fee of $119.82. My monthly subscription is unlimited FTTN 15mbps/1-10mbps @ $53.88+Tx=$61.95/m. Advertised speeds are consistent, however, I have noticed slower speeds during peak hours between 7am-9am and again between 4pm-6pm, to be expected.

I am a satisfied customer and I can enjoy my service. This will be a long relationship I can feel it.


No contact nor cancellation fee puts my mind at ease too.



Keep the good service coming at Heronet.
Citizen!

We very much appreciate this rating and we think you have highlighted some topics that we are quite proud about.

At HeroNet, we will route your phone number to the same Heroes as much as possible in order to be recognized at a person and not a number. This also helps when following up on potential issues, as the Hero is normally already aware.

As for your slower speed in peak times, we would like to dig into this issue. As an FTTN subscriber, the technology should not be boggled down by peak time issues. We have a Slow speed form that may help get to the root of the problem!

We thank you for the kind words and look forward to continuously saving your day!

HeroNet.ca
Rating:1
Service: drydsl
City: Montreal,
QC

Tue, Mar 15,
2016

Stop paying too much for a just OK service, HeroNet can really save your day.Excellence in service at its best you can wash what you want when you want for a fixed price a month that doesn't have any hidden fees. It can not get any better than this. Completely satisfied and adoring the freedom . Highly recommend . Citizen,

Trying to set the bar on service is not easy, but we honestly have the best subscribers, and that makes us want to work harder for you.

We consider our kindness as kryptonite for other ISP's while we try and deliver a different kind of customer service to our subscribers.

Here to save the day!

HeroNet.ca
Rating:1
Service:
City: Gatineau,
QC

Fri, Feb 19,
2016

the best service for the best price. customer service is also incredible and will do whatever they can to help you. Citizen!

Thank you for this comment!

Striving for the best has been our mandate since day one. We believe in giving our best product away for free.. our customer service and accountability.

The Internet, phone and cable cutting solutions are only add-ons :)

Here to save the day!

HeroNet.ca
Rating:Comment
Service: wir
City: Etobicoke,
ON

Tue, Feb 02,
2016

With Hero for 3 years and this is first review. No price increases in three years, same great friendly service from day I sign up.

My modem broke last week and they ship new one even though warranty is over. They say I am good customer and they are happy to help.

thank you hero!
Citizen!

Thank you for your comment and rating.

We are also celebrating that fact that we have never sent a price increases to our existing active subscribers. the only time you are subject to potential new pricing is in the event of a move or change or plans.

It is unfortunate that your modem broke, but these things happen. Upon review of your excellent standing account, we were happy to replace your modem to insure another 3 years or more with your happy, friendly, neighbourhood.. Heroes! ;)

Here to save the day!

HeroNet.ca
Rating:1
Service: cable
City:

Wed, Dec 23,
2015

I can't say how much it means to me that a company finally decide to include ''the human factor'' in their business model!
It's the first time in my life where I feel like a human being and not a customer.And to me ,that is priceless. A lot of company would benefit greatly by learning a thing or two from hero net's model.
They saved me from acanac's nightmare when I was helpless. They went out their way to make sure the transition would be as painless as possible.And it was
a breeze.

As a self-employed sound engineer , I need a solid ,constant , reliable and high bandwidth internet service. And god did I found it with hero net!!
Since day one , it has been a high speed , rock solid and constant. My connection hasn't drop a SINGLE time. I've never seen anything like this!
And again , as a self-employed person , my income flow is not always stable or constant. And when I had problems making a payment they always were extremely understanding and always helped me to keep my business afloat.

They are really true heroes fighting for quality , in a world where mediocre is the new standard.
They do make the world a better place just by giving a sh** about people ! And I'm so grateful for that!
I cannot recommend them enough!If you are looking the best internet provider who has it all, (price , quality and insanely awesome customers services) look no further! You owe it to yourself, as a Human being.

Support people who support people!

Citizen,

The Human factor is the sole principal that HeroNet was founded on.

Our head Super Hero, frustrated with the way Bell and Rogers treated him decided he wanted to build a brand based on principal. While always being able to fend for himself with these giants, it was when he saw his grandmothers monthly bill that he knew his calling had arrived.

Quarterly price increases and lack of accountability are two of his biggest pet peeves.. thankfully he made this brand to be the kryptonite to these practices.

Here to save the day!

HeroNet.ca
Rating:1
Service: cable
City: Montreal,
QC

Tue, Dec 22,
2015

I was with Acanac for several years. I realized that the customer service is not worth any number to mention. However since I payed 1/2 year upfront, and as long as no tech issue. Recently I received email noticed that the price is gone up a few bucks higher than Heronet. Took me 1/2 hr to wait on the phone to talk to Acanac agent, I complaint that the price is higher than competitors. Well! the agent said, "sorry I have no control". I guess myself or anyone of us can say the same thing, if you don't care if the company is going down when saying so. Anyway, from searching the feedback, I decided to go with Heronet. I feel bad that I didn't fire years ago. Besides great customer support, steady speed, I wanted to point out the most value aspect that Heronet treats its clients is that they retrieve the client from their system by the name, NOT a number. Wow! I feel great dealing with the Hero's. Keep up the good work Hero's, more clients will be joining Hero since you have such outstanding feedback's, and the most important matter is that the feedback's are telling the truth about Hero's. Dear Citizen!

We are happy to announce that HeroNet has not needed to increase the price point of our existing subscribers since it was founded.

While we cannot guarantee the prices due to government oversight and major ISP involvement, until now, our rate of growth has permitted us to thank all our existing subscribers with yet another year completed without price increases!!

We are also very happy that you noticed that you are not a number at HeroNet.

While we try to route al the calls to the same Heroes, we hope that you get to know your Hero on a first name basis in the process of signing up or if ever you should have an issue, you should not need to re-explain yourself.. ever!

Here to save the day!

HeroNet.ca
Rating:1
Service: cable
City: Brantford,
ON

Sun, Dec 20,
2015

I usually do not take the time to rate companies, but I gotta say I am beyond impressed with the amazing and friendly service at Heronet. Their team of heroes helped me switch over from Videotron and I was up and running with better speeds than expected quickly. The staff helped me setup my router even though I had my own. They really go above and beyond to deliver great customer service. Switching to these guys is the best move I have done this year! Special thanks to Hero Paquette for the awesome tech support with my router.

Citizen!

We are happy to hear that all has gone to our expectations.. smoothly and without issue!

While we are not experts in all devices, if ever you bring your Router or Modems to HeroNet, our Heroes will search high and low on the Internet to find the right documentation to help us get your day saved!

Special thanks to you for choosing HeroNet.

Here to save the day!

HeroNet.ca

HeroNet.ca
Rating:1
Service: cable
City: Montreal,
QC

Fri, Dec 18,
2015

Not getting speed we pay for here. Ping is bouncing all over the place. These guys are just a reseller of other companies products. Support wants you to run several speed tests for them. So far latest problem has lasted 4 days, and several calls, and no changes to service whatsoever. Good day!

We are sorry to hear about this recent issue, we are glad to know that we were able to get it solved as soon as technically possible.

Here to save the day!

HeroNet.ca
Rating:-1
Service: dsl
City: Fenelon falls,
ON

Wed, Dec 16,
2015

I am not exactly sure why Heronet has received so many positive reviews? I say this because the down speed in which I was receiving was terribly slow. The interaction with the company is good. They are pleasant to deal with (until I dropped the service. Upon doing so I did notice a major attitude shift for the worse......... just saying...)

I was on a 25/5 plan, but I was usually only getting between 2 and 12 down. Try streaming a video on 2 down? not happening. Even at 480p

I called Heronet several times regarding the speed issues. Their tech support method of choice is for the customer to perform several internet speed tests over a few days, save the results and then forward the results to them. I'm sorry but I do not have time to become an active participant in the diagnostic process.

I have now switched over to Bell Fibe 25/10 (Yes.... Bell, I know.....). But I can tell this, I now get a consistent 22-25 down. I am however having a problem with the up speed, which is currently and consistently between 1.5-3. On that note there is a Bell Tech guy coming today to check it out.

The bottom line. If you are running Kodi or any streaming device or software, IMHO Heronet is not for you.

BTW. I'm not here to promote Bell. Although as mentioned it is working for me. My main reason here is to let people know the truth about Heronet.

Good Luck
Dear Citizen,

Thank you for this review and expressing your truth when it comes to your experience. We've been waiting for this opportunity to put a few things out in the open, as this is our first negative review.

Upon review of your case, we can see that when you looked into signing up with HeroNet, our Heroes advised against taking our services due to fact that your issues with Rogers would continue with HeroNet. This was based on the fact that we were using the same cable lines and unfortunately the phone lines only catered to a maximum 6Mbps DSL in your area at the time. In cases like this where only cable Internet is available in your area, all users tend to be on this service, thus giving major peak time drop in speeds.

Gladly for you, this year Bell rolled out their Fiber services in your area we are happy to know that you now have an alternate solution for Internet. We are a little sad to see that you still seem to be experiencing speed issues even with their state of the art technology, but if you need any technical assistance or help, please don't be shy to call.

Sorry we could not save your day!

HeroNet.ca
Rating:-1
Service: cable
City: Mississauga,
ON

Mon, Dec 14,
2015

Excellent customer service. They take the time to make sure your questions have been answered and you are satisfied. The package I got is faster than advertised and thus exceeded my expectations. Dear Citizen,

We hope you do not mind the extra bandwidth!

Here to save the day!

HeroNet.ca
Rating:1
Service: cable
City: Gatineau,
QC

Thu, Dec 03,
2015

The best ISP ever. I have had 0 downtime with heronet and have been with them for over a year. Customer service is excellent. I've only had to speak with them on sign up. Thank you HeroNet :) Dear Citizen,

This is expected! ;)

If anything should ever arize, we are here to help!

HeroNet.ca
Rating:1
Service: cable
City: Kleinburg,
ON

Thu, Nov 26,
2015

Recently I moved placed and the only thing that I don't have is the ISP and My sons keep on bugging me as they can't surf the internet. After searching on Google for a better ISP I found HeroNet but the name seems not very convincing but after reading the comment and review I said what the heck...let me try this HeroNet, first I start the online conversation at that time is with Hero Paquette, she explained to me very detail about the process thus build up my confidence to try the service and finally I did order the service for the internet and voip. The internet connection is flawless but the VOIP connection has a bit of challenges but our Hero Matt AKA Hero Howard come to the rescue, he took ownership to explained to me what need to be done, eveb there was a time that he has to escalate to the 2nd level to get everything worked out. Finally I got my Internet and VOIP service the way I wanted it with the competitive price. BY the way NO BLACK OUT or SERVICE INTERRUPTION since I joint with HeroNet unlike the previous ISP provider that I have with ACANAC which sometime have a Black Out.
Dear Citizen,

We have come to realize after numerous reviews that this is exactly what differentiates us from bunch.

We've put practices in place that allow our Heroes to spend the time they need with our subscribers on the phone to answer all questions they have.

Although we are not immune to internet issues, please don't be shy to call us if you have any hiccups.

Here to save the day!

HeroNet.ca
Rating:1
Service: drydsl
City: Mississauga,
ON

Wed, Oct 28,
2015

I don't publicly comment on the web. I'm not a blah blah blaher about this and that and whatever else but I must tell you about HeroNet. Hero Howard saved me and my several systems: iPad, Mac Mini and Windows computers, and he did it in about 20 minutes. After I spent 9 hours doing a (unneeded) clean install on my Mac and iPad as directed by those folks support team, and after visiting the Apple store. Howard said he could work on my WiFi router from my Mac over my crappy WiFi connection. I thought I had to connect directly through my modem for that. He did it all. Start w HeroNet first. Too bad I used them last. Now I have a speedy router connection. Heroes can save the day! Dear Citizen,

We recommend you do more of this public blah blah! :)

Just call us first, we can't support everything, but we are happy to give you our opinion on how to fix your issues. If they are computer, TV or Telephone related, we are happy to offer helpful hints!

Here to save the day!

HeroNet.ca
Rating:1
Service:
City: Kitchener,
ON

Fri, Sep 25,
2015

When your employees are as exceptional as the folks at HeroNet, they could make ANY internet connection seem wonderful. But alas, they have wonderful service as well. The modem I received is probably the nicest router I've owned in my life. Since getting setup a few months ago, I think I've had to reset it maybe once. That's compared to 3-4 times a week with other ISP's I've dealt with. HeroNet are a wonderful bunch. I wish them every success. Dear Citizen,

We are Heroes, not employees!! ;)

If you should required anything from us, you can chat, email, open a ticket or call us at 1.800.851.4376!

We are always waiting to save the day!

HeroNet.ca
Rating:1
Service: drydsl
City: Oshawa,
ON

Thu, Sep 24,
2015

Seriously, these guys take service to a whole new level. I had a problem with my router, they sent me a replacement, no questions asked. I had to change my download speed, no problem. I had to change my VOIP plan, no problem. The person you need to talk to is the one who answers the phone! What a concept. They won't try and sell you more than you need either.
I'm very happy with this company and glad I switched from one of the big players.
Dear Citizen,

If you like living in the grey zone.. we are here to help! We can understand that when you select a service, speed or voice plan, it might not be what you thought until it is delivered.

At the end of the day, we only want you to be up and running with your internet.

Here to save the day!

HeroNet.ca
Rating:1
Service: cable
City: Gatineau,
QC

Wed, Sep 23,
2015

Très bon service à la clientèle.
Excellent rapport qualité prix.

Cher citoyen,

Merci beaucoup de prendre le temps de nous laisser connaître votre satisfaction!

La motivation de nos Héros repose sur les commentaires positifs de nos abonnés!

Ici pour sauver la journée!

HeroNet.ca
Rating:1
Service:
City: Montréal,
QC

Mon, Sep 21,
2015

Reliable with excellent customer service. Best ISP ever!! Thanks to all the Heroes that got us up and running. Citizen!

Thank you for choosing HeroNet and supporting your local Heroes! ;)

With more than 3 years of experience servicing our growing subscriber base, we look forward to many more years to come.

Here to save the day!

HeroNet.ca
Rating:1
Service: cable
City: Gatineau,
QC

Tue, Jun 23,
2015

Great ASP. Real customer-centric customer service doing the best they can to help you; not because they follow a written near-robotic procedure, but because they do care.

I did experience some configuration issues at first, which they helped resolve efficiently.
Citizen,

It is hard to follow procedure when you live outside the box in the grey zone! ;)

Hearts get re-charged real quick here at HeroNet with kind words. We are happy to say that we are fast approaching three years of some of the highest customer satisfaction Ontario and Quebec have yet to see.

Here to save the day.. everyday!

HeroNet.ca
Rating:1
Service: drydsl
City: Quebec city,
QC

Sat, May 30,
2015

I was skeptical even with all the positive reviews but after suffering with Acanac for far too long I tried HeroNet and wow what a difference! I used their customer service chat and it was fantastic..better than the hour and a half I've waited online with the previous provider at one point. I've only had maybe one or two outages that came back up within a few minutes and overall just great all the way around! Plus I love I can pay through paypal so that's one more option for me. Unlimited net and great customer service..I'd recommend these guys to anybody and I never write reviews! Citizen,

Another day, another saved from a villainous ISP ;)

we are glad you were able to find your solutions via our online chat app! Keep in mind that it is available to you Monday to Friday, 10AM to 10PM.

1.800.851.4376 is available 24./7 for tech support issues and 10AM to 10PM for our sales Heroes.

We love that you love the Paypal subscription option. This allows us to have a flat rate internet subscription that renews on the same day of every without the need for us to retain any of your personal banking information, keeping it safe.

We thank you for your service and kind words. We look forward to a long partnership with you.

Here to save the day!

HeroNet.ca
Rating:1
Service: cable
City: St.catharines,
ON

Sun, May 24,
2015

Great service. Had a problem with my setup (because of some SNAFU with new modems). HeroNet got it working within 48 hours. Shout out to Matt for working on his day off. My Hero! Citizen,

Although we understand that no ISP is immune to issues, our Heroes have been known to follow up on outstanding issues in order to seize any opportunities they may have to "save the day!"

On that note, we hope you love the new upgraded modem for our FTTN services! So far subscriber feedback has been very positive with this new device and we will surely move forward with it as a standard.

Here to save the day!

HeroNet.ca
Rating:1
Service: drydsl
City: Hamilton,
ON

Fri, May 08,
2015

This company is amazing to deal with, their customer service is beyond awesome. Installed yesterday blazing fast speeds, beyond what my package includes and no lag at all for Netflix. Happy Customers would recommend to everyone!!!!. Citizen!

Three years ago, we set out on a mission to offer unparalleled service to Canadian subscribers in the internet market. We had one simple goal; "Do what it takes to be the best rated brand on Canadian ISP in terms of quality and customer service.

With no traditional "pay for advertising" applications, our brand continues to grow at rapid rate with only positive feedback or word of mouth to thank for it.

Thank you.

Here to save the day!

HeroNet.ca
Rating:1
Service: cable
City: Brighton,
ON

Thu, Mar 26,
2015

Great customer service and internet provided. Citizen,

Precise and to the point!

Here to save the day!

HeroNet.ca
Rating:1
Service: drydsl
City: Hamilton,
ON

Mon, Mar 16,
2015

Everyone at heronet is very nice but so far after 5 days of service we have not even come close to the 30mbps they promised. The support staff have had me do countless pings etc. With our previous ISP we would achieve 18 -15 mbps but they started throttling service so we switched. Nice people...poor support. Dear Citizen!

Thank you for the comment!

It is important for potential subscribers reading this to know that not all installations go according to plan, but we are known to get to the bottom of things around here.. along with your help! :)

If transferring over to HeroNet from another service provider, please be sure to confirm that they have sent your cancellation request to Rogers or Cogeco and that your modem (if bringing over your own equipment) has been released from their pool. This unfortunately causes most of our issues with new transfers.

We are not big fans of requesting information from our subscribers, but the ping test request helps our Heroes see what you see, in order to get to the problem at hand. We are sorry we could not get the answers we needed in our first request for information. We will restructure our questions for future subscribers with more detailed follow through.

We wish you the best of luck with your future service provider.

We are sorry we could not save your day..

HeroNet.ca
Rating:1
Service: cable
City: Midland,
ON

Tue, Mar 10,
2015

I am very pleased with this service. I have had no issues and was very well taken care of. I would recommend Heronet to anyone in reach. Many products are offered and hear they will offer more. Greatly looking forward to it. Thx Heronet! Citizen,

We thank you for your comment and rating!

We are currently working hard to update many features of our website in order to bring in many of our new ideas and concepts.

Stay tuned for more great things to come.

Here to save the day!

HeroNet.ca
Rating:1
Service: cable
City: Gatineau,
QC

Tue, Feb 24,
2015

Can't say enough about their awesome customer service. They literally go out of their way to help me. They sent me a modem to use temporarily before Teksavvy release my old modem. Make life easier when other company makes it hard. Matt Howard helped every step of the way to set up my internet. Now, everything works nicely and no more dealing with other internet company's crappy customer services. Thank you Heronet and Hero Howard!! Citizen,

We do what we can, when we can, however we can to try and make your problems disappear. Often we are able to solve even your old service providers hiccups while transitioning to our services.

We are happy we were able to help, thus your satisfaction is our greatest reward and help keeps the Kryptonite at bay. ;)

Here to save the day!

HeroNet.ca
Rating:1
Service: cable
City: Mississauga,
ON

Mon, Feb 23,
2015

This is my first experience with cable internet. Although there was a glitch with VOiP telephone service in the initial first week, staff was quick and friendly to respond and solve the problem. Overall, my internet service has been excellent and I would expect that it will be so as well in the future. Good day!

We like to think that at HeroNet, we are not immune to glitches, however we have been working hard to perfect the vaccine for solutions!

The hardest job an independent service provider has is getting a customer installed. Since we must rely on the majors to hold their end of the bargain. Dispatching technicians on time, insuring that all is setup on your end properly and working out any kinks we may discover upon installation. Once the service is up and running, we are confident that this will be your reality for years to come.

Here to save the day!

HeroNet.ca
Rating:Comment
Service: cable
City: Cornwall,
ON

Tue, Feb 03,
2015

Best customer service ever !!! Heronet helped me solve my problem with the connection. They were very friendly. Thanks to Hero Paquette and Heroes i spoke on the phone with!

Heroes, you saved my day!
Citizen,

Best Customers EVER!!

Simply said, we love what we do and you all help make the battles worth the effort. We are proud to be making a difference and humbled each time it is recognized.

Here to save the day!

HeroNet.ca
Rating:1
Service: cable
City: Waterloo,
ON

Sat, Jan 24,
2015

Thank you Hero Paquette and all other Heros (I didn't get names) that helped me make the switch from Cogeco today. Everyone I have spoken to, both online and over the phone have been great!

Not once did I have to wait on hold, or be transferred to someone else. Everyone is very knowledgeable about they're products and services, I had a lot of questions. They even helped me when I was having problems disconnecting with Cogeco.

They're prices are amazing compared to Cogeco, especially for someone on a budget like myself. Through Cogeco, I was paying $51.95 for 15mbps and 95gb download. Talked to retention, they offered me 15mbps and unlimited for $105-110. The choice was obvious.

My installation date is February 7th. I'm a little worried that installation will be delayed, or the services won't be The greatest being a small company.

I will update this review after installation, and if all goes well I'll be recommending HeroNet to everyone (I already have 3 friends waiting to see how my services are)

Thank you HeroNet!
Citizen,

We love this play by play rating/comment and are very interested to know how everything unfolds for you.

Looking forward to saving your day! ;)

HeroNet.ca
Rating:Comment
Service: cable
City: Kingston,
ON

Wed, Jan 21,
2015

Dedicated team of support individuals that have been instrumental in determining a flaw in the cable infrastructure available to Orleans residents. Have continued to press the big cable company to remedy its shortcomings. Hope to have them as my ISP for a long time!!! Good day!

We remember this Orleans issue.. It was no picnic! ;)

I thank you for your comment, as we do feel it important for subscribers to know that, although we are not immune to issues at HeroNet, we are determined to get to the bottom of anything and everything.

Here to save the day!

HeroNet.ca
Rating:1
Service: cable
City: Orleans - ottawa,
ON

Mon, Jan 19,
2015

Excellent service. Been with them for a couple of months now. No issues whatsoever. Matt was truly helpful, managed to deal with videotron on my behalf to get cable set up when videotron themselves were telling me I couldn't get cable at my home! All the other isp (including videotron itself)I called wouldn't even bother checking thoroughly and simply told me I couldn't get cable. Awesome ISP thanks heronet! Citizen,

We almost forgot about this case!

That being said.. Yes! We will even call your old service provider on conference call oath you to insure that all is handled according to plan.

Anything less, would be less than Heroic. ;)

Here to save the day!

HeroNet.ca
Rating:1
Service: cable
City: Montreal,
QC

Thu, Jan 15,
2015

HeroNet has been helpful and honest and available.
The only issues I had in transferring my service were with my previous provider (Big R).
Sincerly
CH
Citizen,

We thank you for your comment and we would like to seize the opportunity to inform all those planning on doing a transfer of service to HeroNet of some important steps to follow for smooth transition.

If planning a transfer from Roger or any other service provider on the cable backbone, we suggest the following the next few steps to insure a smooth transition.

We suggest first to let your exiting service provider know that you are specifically "transferring" to another service provider on the cable backbone and to insure that your last day with them is at least 15 days from the time you place an order with us.

If you are planing on doing both internet and telephone, then we suggest calling a Hero for more specific instructions.

Thank you for brining up the topic as we are sure this information will help our future subscribers.

Here to save the day!

HeroNet.ca
Rating:1
Service: cable
City: Mississauga,
ON

Wed, Jan 14,
2015

The best, friendliest and most accommodating ISP out there. Top notch customer service and great product to boot! Citizen,

We are ecstatic to hear that our product is received the way we intended. Be sure to check back with us for great updates to our product offering in the near future.

Here to save the day!

HeroNet.ca
Rating:1
Service: cable
City: Ottawa,
ON

Fri, Jan 09,
2015

I have been with HeroNet for only a couple of months now. But what I can say is that their customer service is fantastic! Not once have I called and been put on hold, or re-directed by some automate system... You speak to a real person that actually knows the service and products well. The actual service is fantastic, they helped me cut the cord from Videotron, and everything went smoothly and flawlessly! I am so happy to have gotten rid of the big cable companies, and go with Heronet! My cable internet is fast, un-interrupted, and inexpensive! My television streaming experience with Netflix and the likes is smooth and uninterrupted! Thank you HeroNet for providing a great, flawless, inexpensive and rewarding high speed internet experience! Citizen,

Wow!

We are sold, where do we sing up? ;)

Here to save the day!

HeroNet.ca
Rating:1
Service: cable
City: Terrebonne,
QC

Fri, Jan 02,
2015

BEST. ISP. EVER. As a Hospitality Industry Specialist I happen to know a little bit about Service... and I can tell you Matt and his team OVER-DELIVER on their Service. What a team of Heroes! :)

I opted for the 30/5 plan. The connection has been rock solid. Oh and did someone mention unlimited? Finish all of this of with a great price and you're set.

I recommend HeroNet to everyone and I suggest YOU spread the word too!

Citizen,

It's hard to keep this a "best kept secret" when you are using your CAPS LOCK!! ;)

We gather by your message that you might have been with the "other guys" just a little too long now. What can sometimes seem like "over delivering" is actually only considered "devliering" at HeroNet.ca

Wishing all readers, prospects and subscribers the best in 2015!

Here to save the day!

HeroNet.ca
Rating:1
Service: cable
City: Toronto,
ON

Wed, Dec 31,
2014

A smaller player can give much better personal attention than can any corporation that's gotten too big for its britches. I never realized how bad my local cable company (starts with the letter "V") was until I tried to leave them. They cut my service prematurely, twice, and only when I phoned to complain, did they reinstate the service. No regrets in leaving them. Matthew, especially, and the other members of the Justice League (of Canada) give exceptional service and go to bat for you when you need help. Any problems experienced were the previous cable company. I found that upgrading my router completed the experience. Some of the "problems" I experienced were actually due to my tiring D-Link trying to die. I wish I could give 5 stars to the team, but I can only give a "Positive" report, so here it is: POSITIVE POSITIVE POSITIVE POSITIVE POSITIVE!!!!! Did I say Positive? Thanks again, heroes! Citizen,

We are sorry it took so long for us to save you from their cold hard grip.

Rest assured that your satisfaction for our service and your comment will go a long way to help others who are trying to find their way in 2015.

Here to save the day!

HeroNet.ca
Rating:1
Service: cable
City: Montreal,
QC

Sun, Dec 21,
2014

excellent service, saving and personnel. We are very satisfied. Bell and Videotron cannot steel money from us anymore. Citizen,

Protecting subscribers from the likes of the Joker (Rogers), The Penguin (Videotron), The Riddler (Bell) and Ivy (Cogeco) since 2012.

Our weapons of choice are accountability, service, support and flat rate billing.

Here to save the day!

HeroNet.ca
Rating:1
Service: cable
City: Montreal

Sat, Dec 06,
2014

Amazing! It's a rarity in this day and age that a company actually does what it say it will and surpasses expectations - Heronet does both and more! VERY fast and reliable internet, unlimited at a great price. And it comes with the best customer service I've had in years. In my experience so far, you can't go wrong with Heronet. I'm very impressed - thank you for saving my day :)
~ SHB
Citizen,

We know that in today's age, these concepts seem strange and odd, but at HeroNet it is a way of living! ;)

We want word of mouth to be the driving factor behind our brands success. Therefore we have taken into account that accountability will be the only way to achieve this goal.

Here to save the day!

HeroNet.ca
Rating:1
Service: cable
City: Angus,
ON

Wed, Nov 19,
2014

HeroNet is a fantastic ISP. They have gone out of their way to make sure I am a satisfied customer, way beyond expectations. I am so glad that I switched to them. Great price! Terrific service. Citizen,

Every time someone says "fantastic" or "beyond expectations" a Hero is born.

We thank you for your support in our unlimited Internet solutions at HeroNet. We look forward to serving you for years to come.

Here to save the day!

HeroNet.ca
Rating:1
Service: drydsl
City: Ottawa,
ON

Mon, Nov 10,
2014

The team at HeroNet are nothing short of fantastic. They care about their customers and the service they provide to them. I had a bunch of questions prior to our move and installation and each one was answered promptly with suggestions offered for speeds and services to suit MY needs. You can always reach a Hero on the phone or online chat, never outsourced and no ridiculous hold times.
On installation date the installer from "the other guys" did not do the hookup correctly and left us without internet for almost a week. HeroNet stayed in contact with me throughout the process and worked diligently to get me up and running as quick as possible. Again this downtime was caused by the installer!
Now I'm up and running, and the speeds are flawless! They even followed up with me to ensure everything was working perfectly.
You definitely will not go wrong with HeroNet and their team. A+ top notch service.
Citizen,

It is often that our subscribers come to us with many questions and as Heroes it is our duty to help! ;)

To touch on a topic you mentioned, many times subscribers are amazed when we suggest unlimited internet plans at lower speeds than they are requesting. With the general understanding that every home has different requirements, we look to this rule of thumb below when suggesting the best service plan.

According to Netflix, 1 HD stream is equal to 5Mbps per second. We like to inflate that to 7Mbps per second to insure browsing on the side. So if you have 2 machine at once trying to stream video, you would require at the least a 10-15Mbps connection.

To potential subscribers reading this post. If you plan on using more than 1 device at a time to stream HD content, consider the math above.

We thank you for the kind words.

Here to save the day!

HeroNet.ca
Rating:1
Service: cable
City: Waterdown,
ON

Wed, Nov 05,
2014

HeroNet has been everything that they promised to be from the get go, Friendly, Fast and reliable service. Since we have been hooked up we have had nothing but fast internet speeds, no slow downs and never a service outage.
Thank you HeroNet for saving my day!
Citizen,

We are glad to hear that your are enjoying your unlimited high speed internet service. We only offer the service we expect as consumers ourselves.

Here to save the day!

HeroNet.ca
Rating:1
Service: cable
City: Ottawa,
ON

Sat, Sep 20,
2014

True to their name- Heronet has been amazing. Our installation went less than ideally and a hook-up that was supposed to happen on the 19th of August did not actually take place until the 6th of September, HOWEVER- customer service stayed in touch with us the entire time, dealing with the same person through out the entire process. They never left us hanging, always kept us informed, called back when they said they would and didn't even try to BS us. Had we gone through this with any other provider that we have used in the past, I would have given up, But heronet persevered, and with amazing patience and understanding (on their end more than mine) they got everything hooked up and it has been wonderful ever since. No more service interruptions, no more lagging, everything runs smoothly be it games, movies, surfing of streaming, just the way it should.

Thanks so much Matt and team- you really are heros!
Citizen,

Thank you for your open message. Our apologies for our late reply to this message.

It is important to know for those looking to subscribe to our services or any Independent ISP, installations do not always go to plan. Although your case seems extreme, new dates are mostly 48 hours away. All independent ISP's must use installation technicians from the major service providers as mandated in the rules set out by the CRTC. Although not immune to issues on this level, as you have pointed out, it is how they are resolved that makes the difference in service.

It is, and always will be all about service.

Here to save the day!

HeroNet.ca
Rating:1
Service: cable
City: Toronto,
ON

Wed, Aug 27,
2014

I have been with HeroNet for about a year now, and they literally did save my day. I save crazy money, enjoy TV and internet better than ever, and the service is simply amazing. Technology is not my forte, yet they were kind and patient enough to introduce me to a whole universe I had no clue existed. I highly and happily recommend HeroNet! Citizen,

We first would like to apologize for our late response!

One of our core missions is to have you spent less of more so you may work less and spend more quality time doing the things you love.

Here to save the day!

HeroNet.ca
Rating:1
Service:
City: Montreal,
QC

Mon, Aug 25,
2014

Awesome service. Even helped me resolve issues I had with the ISP I was leaving. The IP phone works great. Unlimited downloads, in this age of movie streaming you just have to have this! HeroNet really is here to save the day, and your money!
Citizen,

We are happy to conference into your phone calls with your old ISP's to help you achieve freedom for their grips and evil ways, no matter the issue. Hero4Hire has even gone as far as helping citizen's save on their cell phone plan when being bullied by the bad.

Here to save the day! (all technologies)

HeroNet.ca
Rating:1
Service:
City: Gatineau,
QC

Tue, Aug 19,
2014

When I started my own business I was looking for a company that had a real human touch with great service. HeroNet stepped in with top notch service, and I'm thrilled to have I made them my ISP! Citizen,

We are humbled that you chose us as the brand to bridge your new business and it's access to the online world. The diversity of these comments keep us refreshed on who and why we continue to do what we do here at HeroNet. Thank you.

Here to save the day!

HeroNet.ca
Rating:1
Service:
City: Ottawa,
ON

Tue, Aug 19,
2014

Best ever service provider! After reading the reviews on Canada ISP one phone call to these guys is all I needed to be convinced that they are the best! Everybody on this site has Internet services, but one phone call helped me realize that only one brand has service and cares for their customers.

My heroes
Citizen,

We apologize first for the late response to your feedback!

Forever your humble servants in the internet world, we are humbled by your words.

Here to save the day!

HeroNet.ca
Rating:1
Service:
City: Toronto

Tue, Aug 19,
2014

Always there to answer my questions, internet never goes down, price never changes. Flawless! Citizen,

We apologize first for the late response to your feedback!

Saving the day means 24/365.

Here to save the day!

HeroNet.ca
Rating:1
Service:
City: Mississauga ,
ON

Sat, Aug 16,
2014

I was wary at first about going with an indy ISP but, now I am so thankful I did the jump. Here is a company that actually cares about their customers and the package they suggested for me was exactly what I needed. No fine print and no hassles to get a service I don't actually need. 5* Thanks again. Citizen,

Our Heroes will weary to counter your wary!

Your comments will now live on, helping others escape their state of weariness induced by their current ISP, overcoming their wariness and finding their future Heroes!

Here to save the day!

HeroNet.ca
Rating:1
Service:
City: Ottawa

Wed, Jul 30,
2014

Moved to the Indie ISP market about 2 years ago. Had some less than favorable experiences but I finally found what I was looking for... service, service SERVICE! Thanks HeroNet! Citizen,

We've been "saving the day" for citizens all over Ontario and Quebec for more then two years now. We are sorry it took so long for us to come to your rescue!

But you can rest assured that your comments and review today will help many other like you find their Hero too.

Here to save the day! (our citizen's do too)

HeroNet.ca
Rating:1
Service:
City: Toronto,
ON

Mon, Jul 21,
2014

I am so tankful of all the savings I am getting that I will never go back to the other ISP. I wish everyone would go this way. Another satified costumer here! Citizen,

We feel the same way about everyone coming to HeroNet.ca. ;)

This would be the only way we could guarantee your safety from all the evil ISP's out there, who's sole mission are breaking profits records when it should be breaking the limits of customer satisfaction!

Here to save the day, as long as you keep saving ours!

HeroNet.ca
Rating:0
Service:
City: Aylmer,
QC

Wed, Jul 16,
2014

This is very reliable ISP. Fast service and good prices. I really enjoy the experience. Happy costumer here! Citizen,

The feeling could not be more mutual.. Extremely happy service provider here thanks to our subscribers!

Here to save the day!

HeroNet.ca
Rating:1
Service:
City: Gatineau,
QC

Tue, Jul 08,
2014

I was charmed immediately when I called and heard the sassy voice on the phone system. I was then quickly answered by the most personnal customer support I have ever had. I ended-up giving them my trust and money, something to this day I still do NOT regret. I was kept informed every step of the way about the progress of installation, delivery and network status. Even on weekends. I know I can call or email them to answer my questions and help me. I believe I may call them the next time I go out to have a beer and they will either drink with me or drive me home, heroically. I recommend giving those guys a chance especially because their offer is transparent and they will be the fire on evil ISP'S (the ones who operate the networks) buttocks. Citizen,

It's messages like this that let us know we are on the right path when it comes to our business.

When we compare our subscriber comments with those of the competition, we are growingly convinced each day on what our true mission is..

Excellent Service, Support and Savings.. so that our subscribers feel compelled to take us our for beers more often! ;)

Here to save the day!

HeroNet.ca
Rating:1
Service:
City: Longueil,
QC

Mon, Jun 16,
2014

We obtained our telephone and internet through HeroNet a year ago, the service is impeccable and highly recommend it. Citizen,

Nothing makes a Hero smile more than knowing we have now enabled you a solid year of savings as well as offered a top rated internet and telephone service!

You have made our day with your comments and we will continue to make yours as per our commitment to our subscribers.

Here to save the day!

HeroNet.ca
Rating:1
Service:
City: Ottawa,
ON

Mon, Jun 16,
2014

I never knew cancelling videotron could feel so good ... Internet phone cable saving 100plus per month. Go hero Citizen,

Kudos to you for taking the required action to feel this great about your ISP. You took the first step, now let our Heroes do the rest!

Go Subscriber!

HeroNet.ca
Rating:1
Service:
City: Gatineau,
QC

Wed, Apr 30,
2014

Incredible customer service. I can't say enough about the engagement that the owner has, he really does take personal pride in his work. He personally came to my place at least 3 or 4 times to make sure everything was alright, and did checks on bandwidth. Just unbelievable service and cheaper than what I used to pay with Fibe. Best decision I made was Heronet Citizen,

We leave no subscribers behind and we are crazy about our 100% retention rate!

Thank you for your support and commitment to our services.

Here to save the day!

HeroNet.ca
Rating:1
Service:
City: Montreal,
QC

Wed, Apr 09,
2014

Happy to join the HeroNet customer family.... Hands down the best ISP you can get!. Friendly knowledgeable staff, great service, no bundles, no hidden costs, no lies like Telecom, reliable and stable lightning fast internet. Do not be fooled Internet is NOT the only service they provide!! The staff will do whatever it takes to make customers happy, Highly recommended to everyone!!!!!!! Dear Citizen,

Our heads may explode in likes of this continued flattery, but truth is, honesty and dedication to servicing our consumers is the sole key to our success.

It has never been about the sales... it is all about the service and the fact that consumers are done with the BS and simply want the real truth.


Here to save the day! (We mean it!)

Hero Howard
President and Founder.
HeroNet.ca
Rating:1
Service:
City: Toronto,
ON

Fri, Mar 07,
2014

Great service, no hidden costs. 5* Citizen,

We are glad you noticed that we choose to outline all cost up front!

We want our customers to be able to budget and never have to worry about a monthly service spike due to their increased usage.

Here to save the day!

HeroNet.ca
Rating:1
Service:
City: Gatineau,
QC

Sun, Mar 02,
2014

Great price, connexion and service! Citizen,

We can't agree more, thank you!

Here to save the day!

HeroNet.ca
Rating:1
Service:
City: Montreal,
QC

Sat, Mar 01,
2014

Amazing customer service, very knowledgeable and friendly staff. Company offers a wide range of quality services at very low prices. A MUST for anyone who is tired of feeling squeezed and unappreciated by big telecom. Citizen,

We appreciate your words very much! Our heroes are highly trained in the art of liberating you from the villainous squeeze!

Here to save the day!

HeroNet.ca
Rating:1
Service:
City: Westmount,
QC

Tue, Feb 18,
2014

Awesome service..

My phone is now amazing. I am connected with my family back home for cheaper and my internet is faster than it has ever been.
Citizen,

We love to hear comments like these, it's keeps us inspired and working hard for you.

Here to save the day!

HeroNet.ca
Rating:1
Service:
City: Montreal,
QC

Tue, Feb 18,
2014

I love their social cause and their service is above par.

Thanks HeroNet!
Friend,

We live in this community together, it's only right we give back.

Thank you!

HeroNet.ca
Rating:1
Service:
City: Montreal,
QC

Sat, Jan 18,
2014

Upon selling me my internet connection and promising me that I would only ever pay this flat rate, the agent, or I should say "Hero" stayed on the phone to answer my questions about cable cutting. He explained the different options available to me, solutions ranging from a simple 5$ cable to a 100$ streaming device I never heard of. Although reluctant, based on how passionate this guy sounded on the phone, I ended up getting a small HDTV antenna that he suggested I buy from The Source instead of their website (in case I wanted to return it would make it easier for me) and I also bought one of their Rikomagic TV stream thingy. To my amazement and surprise, it literally turned my oldest "dumb" TV into an Android tablet that I control from my Android smartphone..

I had always been the butt end of my friends jokes because of my caveman-ish approach to technology. Oddly, I always thought I was the butt end of my service providers jokes because of their billing practices, but I now save over 75$ a month!!
Citizen,

It's our duty and pleasure to serve.

Just be sure to call us back when you are ready to invest in a bigger HDTV antenna ;)

Here to save the day!

HeroNet.ca
Rating:1
Service:
City: Montreal,
QC

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