Canadian ISP internet service provider locator logo                Comments for Velcom

Rating summary for the past year: Positive: 6 Negative: 1
7 ratings in the past year. 7 ratings in total.

Fri, Jun 19,
2020

This provider is the worst!! Their internet keeps going on and off, the speed is way below the one they promise and tech support is kind of a joke. I spoke to some guy with a heavy Russian accent and he was highly incompetent! After a couple of weeks of calling the support I was fed up!!! Never got a refund as well
Rating:-1
Service: dsl
ISP REPLY
Can you please give me your account # or email/phone # on the account so I can see whats going on? We have thousands of happy customers so if your having sync issues then there is something going on. Line issues or modem issues.

Also you didnt indicate if you had DSL or Cable.

Also to rule out wireless try a cat5 going directly to the modem. Perhaps wireless is faulty on the wireless router/modem.

Please email esc (at) velcom.ca and we will get back to you.

City: Brampton,
ON

Mon, Nov 25,
2019

great service speed and PRICE

i saved around 200 a year switching and get equal connectivity.

A++ I recommended 2 of my friends.
Rating:1
Service: cable
ISP REPLY
City: Brampton,
ON

Mon, Nov 25,
2019

had service installed 3 days ago.

working excellent. they sent me a preconfigured modem and all i had to do was plug it in. I am not very IT savvy so i needed help.
Rating:1
Service: drydsl
ISP REPLY
City: Toronto,
ON

Fri, Oct 25,
2019

Great price and support. My speeds are much better from my previous ISP.
Rating:1
Service: cable
ISP REPLY
City: Bolton,
ON

Thu, Oct 24,
2019

exceptional support. had an issue with my internet going in and out. they sent me a replacement modem no charge since its a free rental. couldnt be happier.
A+++++
Rating:1
Service: drydsl
ISP REPLY
City: Brampton,
ON

Thu, Oct 24,
2019

been with velcom for alittle over 2 years now. no problems thus far! never happier.
Rating:1
Service: cable
ISP REPLY
City: Toronto,
ON

Wed, Oct 23,
2019

great price and service. service installed last week. working smoothly.
Rating:1
Service: cable
ISP REPLY
City: Brampton,
ON

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