Canadian ISP internet service provider locator logo                Comments for TekSavvy Solutions Inc

Rating summary for the past year: Positive: 3 Neutral: 1 Negative: 7
11 ratings in the past year. 11 ratings in total.

Sun, Jun 14,
2020

After being with TekSavvy for many years; I spent 2 months trying to get TekSavvy to deal with poor speed issues. Was paying for 300Mbps, most days got max of 20Mpbs. Eventually had to move to new ISP now I get what I paid for.
Rating:-1
Service: cable
ISP REPLY
Thanks for your feedback. We regret that we were unable to get the speed issue resolved for you.

Alan
City: North york,
ON

Tue, Mar 10,
2020

I was initially happy with Tech savvy . The original price was 30 something a month now itís about 57. I didnít have a problem with the increase... a couple of months ago our modem just stopped working( they said it was an issue with their hardware). We waited more than a week to get a new modem before we had internet. I was fine with that too.. 5 days ago I called to ask about a mysterious 136 dollar charge on my bill. They reassured me my card would not be charged and directed me to send back the modem. Today I come home and Iíve been charged 136 dollars to my card. When I called to resolve the issue they said they would not give me my money until it was sent back. I would have rushed to send the modem back if I knew my timer was set to 5 days before being blindly charged.
Iím going to switch back to bell .. Iíll be happy to have my old internet speed back so I donít have to stream things just to watch them buffer
Rating:-1
Service: wir
ISP REPLY
Hi, we are sorry to hear you had such a poor experience. That is definitely not the TekSavvy service we strive to provide to our customers, and would like to look into it further. If you would like to reach out to us via Twitter or Facebook DM, and mention you are following up from Canadian ISP, we will assist you further there. Thank you.

Alan
City: Niagara ,
ON

Mon, Nov 18,
2019

I've used Teksavvy web hosting for years, now: I have been really, really pleased with their service. Any issues I've ever had have been responded to quickly and their web support guys have been really, really helpful!
Absolutely top-notch!
Rating:1
Service:
ISP REPLY
Thanks for your kind words. We appreciate your support!
Alan
City: Ottawa,
ON

Sun, Nov 17,
2019

Very Happy. If you need help you can talk to someone who knows what you mean. Try that with the monopolies...
Rating:1
Service: dsl
ISP REPLY
Thank you! Much appreciated :) -Aaron
City: Toront,
ON

Tue, Oct 29,
2019

I previously posted a negative comment on this site regarding poor service received from Teksavvy where I was billed for 2 internet services at the same address for 1.5yrs. Initially they agreed to only refund 1 month. However, after posting to this site I was contacted by someone from customer service who was amazing and was able to get me a full refund ($600+). Previously I was ready to switch providers but now will likely stay with them. I very much appreciated the effort given to immediately respond to the complaint and correct the issue. However, I find it frustrating that I would not have had such a positive outcome if I had not complained here. In the future I hope that the first line of contact with Teksavvy (customer service on the phone) is better able to deal with problems immediately.
Rating:0
Service: dsl
ISP REPLY
Hi again, As I said previously I am glad I was able to get this issue resolved for you. We are also looking into the process to help improve the Customer Experience. Thanks again for allowing me the opportunity to reolve the issue and to make things right for you our valued customer. John
City: Chatham,
ON

Tue, Oct 22,
2019

We have been with TekSavvy for years without issue. We recommended them to family and friends and set our parents up with their service. A year and a half ago we upgraded our parents from DSL to cable internet. We just realized that ever since we have been double billed for the account as Teksavvy never cancelled the DSL account on their end. I phoned customer service to try and correct the problem and was told that it was our fault for not cancelling and that they would only be able to refund 1 month (out of a year and a half of double billing). They said that from an accounting perspective they couldn't do more. It astounds me that in an industry that is so competitive they set so little value on customer retention. On a daily basis i am given offers from Bell, Rogers etc. but to this point have declined. Teksavvy could have offered to credit our account going forward or come up with some other solution but it was a hard no. We really wanted to support this smaller company but will now have to look elsewhere for service. I am extremely disappointed with the customer service received and regret having recommended them to countless friends and family members. I hope they have a better experience but will now know better going forward.
Rating:-1
Service:
ISP REPLY
Hello, I am very sorry about this issue. I would like to look into it for you. Please email myexperience@teksavvy.ca with your account details so that I can investigate further and possibly come up with a better solution for you. / Added note: Thanks for taking my call today. I'm glad I was able to get it resolved for you John
City: Chatham,
ON

Tue, Sep 24,
2019

the worst service which I had ever seen in my life.the customer services are terrible and so impolite. I had many internet disconnection in a day.After one year , I cancel my service and they send me an mail without any respect which was written "you must return the modem" that is it!!!!!! they forget that if they still can make money it is because of the costumers.
Rating:-1
Service: dsl
ISP REPLY
Hello, sorry to hear you had such a poor experience. That is definitely not the TekSavvy quality support we strive to provide to our customers. If you would like to reach out to us via Twitter or Facebook DM, we can look into what went awry. Alternatively, you can reach us by email at support@teksavvy.com. Thank you.

Alan
City: Richmondhill,
ON

Mon, Sep 23,
2019

Simply not worth the headache. Avoid this ISP at all costs!

Yeah, sure they cost a bit less and it feels great to support the "little guys". But I am telling you now to run far far away from TekSavvy.

It took 2 weeks AFTER my confirmed activation date for them to even get a Shaw technician to come and install the cable internet. They email me with an appointment time for 12-2pm. I get home at 12pm and there is a shaw notice on my door knob saying the tech was there at 8:45am. I called around and long story short, it was teksavvy that messed up the appointment time. How do you mess up something so simple?? Why, the level of incompetence! >:(

So because it takes a few days for TS to put in a "request to the vendor", I now have to wait yet ANOTHER WEEK for my internet activation. Going on to three weeks with no service activation. I am very close to canceling with TekSavvy, at this point.

There is a valid reason why this ISP has such low ratings everywhere. Heed those warnings and stay the hell away from TekSavvy.
Rating:-1
Service: cable
ISP REPLY
Hello, We are very sorry that you are getting these delays in getting your service activated. I would be happy to look into it for you to see if there is anything I can do to speed it along. Would you mind emailing myexperience@teksavvy.ca with your account details so that I can have a look? John
City: Edmonton,
AB

Fri, Aug 30,
2019

Just switched from DSL to cable without paying activation fee. DSL line had degraded to the the point of being unusable and Bell won't fix those anymore around here. Overall a positive experience. I've been with them for about 10 years.
Rating:1
Service: cable
ISP REPLY
Hi There, Thank you for your review! We at TekSavvy appreciate customers taking time out of their busy day to let us know how we are doing. Thank you also for sticking with us through thick and thin. I'm glad the overall experience was positive for you. Let us know anytime that you have questions or concerns and we would be glad to help...John
City:
QC

Thu, Aug 15,
2019

Yet to receive service. 17 days after purchase and 10 days and counting since the first technician arrived. Second cable technician came by 3 days later to confirm I had cable service. Had a modem replaced once so far, but the second modem has recently started acting like the first one. The second modem was left on waiting for service. It now resets it connection every 2-3 minutes after failing to get online.

Family recommended this service because of having no issues. Iím experiencing an opposite.
Rating:-1
Service: cable
ISP REPLY
Hello, I am very sorry to see this happening to you. This is definitely not the experience we would want any of our customers to go through. I would like to investigate to see if there is anything I can do to get this resolved for you. If you wouldn't mind please email myexperience@teksavvy.ca with your account details so that I can look into it?....John
City: Owen sound,
ON

Mon, Aug 05,
2019

Lost my internet signal on Friday, August 2nd 2019. Called TekSavvy to report issue same day. Told the earliest a tech arrive is on Monday, August 5th between 8am-10am. RamKey Communications Inc is Rogersí subcontractor assigned to fix my issue. The tech was didnít show up. I followed up with TekSavvy who were unable to locate the tech. While I was complaining to TekSavvy over the phone, the RamKey technician eventually showed up 30mins late. I explained to the tech that he was late and that I needed to change my toddlers diaper before we could get started. As I was changing my toddlerís diaper the RamKey tech drove away.

This is what to expect with Rogers and TekSavvy.

We the People will prevail!

Please file your future complaints to the CCTS (response@ccts-cprst.ca or 1-888-221-1687)
Rating:-1
Service: cable
ISP REPLY
Hello, We are truly sorry that you had to endure such an issue. Unfortunately the technicians do not work for TekSavvy but rather the Vendor. TekSavvy does not have direct contact with the installation technicians. I would be happy to look into this further to see what can be done to resolve it for you. Please email myexperience@teksavvy.ca
City: Cambridge,
ON

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