Canadian ISP internet service provider locator logo                Comments for TekSavvy Solutions Inc

Rating summary for the past year: Comment: 1 Positive: 6 Neutral: 2 Negative: 10
19 ratings in the past year. 18 ratings in total.

Mon, Nov 18,
2019

I've used Teksavvy web hosting for years, now: I have been really, really pleased with their service. Any issues I've ever had have been responded to quickly and their web support guys have been really, really helpful!
Absolutely top-notch!
Rating:1
Service:
ISP REPLY
Thanks for your kind words. We appreciate your support!
Alan
City: Ottawa,
ON

Sun, Nov 17,
2019

Very Happy. If you need help you can talk to someone who knows what you mean. Try that with the monopolies...
Rating:1
Service: dsl
ISP REPLY
Thank you! Much appreciated :) -Aaron
City: Toront,
ON

Tue, Oct 29,
2019

I previously posted a negative comment on this site regarding poor service received from Teksavvy where I was billed for 2 internet services at the same address for 1.5yrs. Initially they agreed to only refund 1 month. However, after posting to this site I was contacted by someone from customer service who was amazing and was able to get me a full refund ($600+). Previously I was ready to switch providers but now will likely stay with them. I very much appreciated the effort given to immediately respond to the complaint and correct the issue. However, I find it frustrating that I would not have had such a positive outcome if I had not complained here. In the future I hope that the first line of contact with Teksavvy (customer service on the phone) is better able to deal with problems immediately.
Rating:0
Service: dsl
ISP REPLY
Hi again, As I said previously I am glad I was able to get this issue resolved for you. We are also looking into the process to help improve the Customer Experience. Thanks again for allowing me the opportunity to reolve the issue and to make things right for you our valued customer. John
City: Chatham,
ON

Tue, Oct 22,
2019

We have been with TekSavvy for years without issue. We recommended them to family and friends and set our parents up with their service. A year and a half ago we upgraded our parents from DSL to cable internet. We just realized that ever since we have been double billed for the account as Teksavvy never cancelled the DSL account on their end. I phoned customer service to try and correct the problem and was told that it was our fault for not cancelling and that they would only be able to refund 1 month (out of a year and a half of double billing). They said that from an accounting perspective they couldn't do more. It astounds me that in an industry that is so competitive they set so little value on customer retention. On a daily basis i am given offers from Bell, Rogers etc. but to this point have declined. Teksavvy could have offered to credit our account going forward or come up with some other solution but it was a hard no. We really wanted to support this smaller company but will now have to look elsewhere for service. I am extremely disappointed with the customer service received and regret having recommended them to countless friends and family members. I hope they have a better experience but will now know better going forward.
Rating:-1
Service:
ISP REPLY
Hello, I am very sorry about this issue. I would like to look into it for you. Please email myexperience@teksavvy.ca with your account details so that I can investigate further and possibly come up with a better solution for you. / Added note: Thanks for taking my call today. I'm glad I was able to get it resolved for you John
City: Chatham,
ON

Tue, Sep 24,
2019

the worst service which I had ever seen in my life.the customer services are terrible and so impolite. I had many internet disconnection in a day.After one year , I cancel my service and they send me an mail without any respect which was written "you must return the modem" that is it!!!!!! they forget that if they still can make money it is because of the costumers.
Rating:-1
Service: dsl
ISP REPLY
Hello, sorry to hear you had such a poor experience. That is definitely not the TekSavvy quality support we strive to provide to our customers. If you would like to reach out to us via Twitter or Facebook DM, we can look into what went awry. Alternatively, you can reach us by email at support@teksavvy.com. Thank you.

Alan
City: Richmondhill,
ON

Mon, Sep 23,
2019

Simply not worth the headache. Avoid this ISP at all costs!

Yeah, sure they cost a bit less and it feels great to support the "little guys". But I am telling you now to run far far away from TekSavvy.

It took 2 weeks AFTER my confirmed activation date for them to even get a Shaw technician to come and install the cable internet. They email me with an appointment time for 12-2pm. I get home at 12pm and there is a shaw notice on my door knob saying the tech was there at 8:45am. I called around and long story short, it was teksavvy that messed up the appointment time. How do you mess up something so simple?? Why, the level of incompetence! >:(

So because it takes a few days for TS to put in a "request to the vendor", I now have to wait yet ANOTHER WEEK for my internet activation. Going on to three weeks with no service activation. I am very close to canceling with TekSavvy, at this point.

There is a valid reason why this ISP has such low ratings everywhere. Heed those warnings and stay the hell away from TekSavvy.
Rating:-1
Service: cable
ISP REPLY
Hello, We are very sorry that you are getting these delays in getting your service activated. I would be happy to look into it for you to see if there is anything I can do to speed it along. Would you mind emailing myexperience@teksavvy.ca with your account details so that I can have a look? John
City: Edmonton,
AB

Fri, Aug 30,
2019

Just switched from DSL to cable without paying activation fee. DSL line had degraded to the the point of being unusable and Bell won't fix those anymore around here. Overall a positive experience. I've been with them for about 10 years.
Rating:1
Service: cable
ISP REPLY
Hi There, Thank you for your review! We at TekSavvy appreciate customers taking time out of their busy day to let us know how we are doing. Thank you also for sticking with us through thick and thin. I'm glad the overall experience was positive for you. Let us know anytime that you have questions or concerns and we would be glad to help...John
City:
QC

Thu, Aug 15,
2019

Yet to receive service. 17 days after purchase and 10 days and counting since the first technician arrived. Second cable technician came by 3 days later to confirm I had cable service. Had a modem replaced once so far, but the second modem has recently started acting like the first one. The second modem was left on waiting for service. It now resets it connection every 2-3 minutes after failing to get online.

Family recommended this service because of having no issues. Iím experiencing an opposite.
Rating:-1
Service: cable
ISP REPLY
Hello, I am very sorry to see this happening to you. This is definitely not the experience we would want any of our customers to go through. I would like to investigate to see if there is anything I can do to get this resolved for you. If you wouldn't mind please email myexperience@teksavvy.ca with your account details so that I can look into it?....John
City: Owen sound,
ON

Mon, Aug 05,
2019

Lost my internet signal on Friday, August 2nd 2019. Called TekSavvy to report issue same day. Told the earliest a tech arrive is on Monday, August 5th between 8am-10am. RamKey Communications Inc is Rogersí subcontractor assigned to fix my issue. The tech was didnít show up. I followed up with TekSavvy who were unable to locate the tech. While I was complaining to TekSavvy over the phone, the RamKey technician eventually showed up 30mins late. I explained to the tech that he was late and that I needed to change my toddlers diaper before we could get started. As I was changing my toddlerís diaper the RamKey tech drove away.

This is what to expect with Rogers and TekSavvy.

We the People will prevail!

Please file your future complaints to the CCTS (response@ccts-cprst.ca or 1-888-221-1687)
Rating:-1
Service: cable
ISP REPLY
Hello, We are truly sorry that you had to endure such an issue. Unfortunately the technicians do not work for TekSavvy but rather the Vendor. TekSavvy does not have direct contact with the installation technicians. I would be happy to look into this further to see what can be done to resolve it for you. Please email myexperience@teksavvy.ca
City: Cambridge,
ON

Sun, Jul 21,
2019

Been with Teksavvy for 3 years on their rented Rogers cable internet service. Past few months service has completely declined, been considering switching to another provider and I'm on my last straw. Variably spiking ping past 2 days to many sites and no response on Twitter DM to support. If no actual fix soon I'm done and moving on. Tired of getting the "Aww, that's too bad" response.
Rating:-1
Service:
ISP REPLY
Hello, I am very sorry that you have gone through these issues and would like to look into them further to see what I can do to help. Please email myexperience@teksavvy.ca with your account details and I will certainly investigate how we can get this resolved for you....John
City: Toronto,
ON

Tue, Jul 09,
2019

The customer service rep that helped me was very responsive and so helpful. I would rate his service as a 10/10. Thank you so much. His initials are JL.
Rating:1
Service:
ISP REPLY
City: Scarborough,
ON

Wed, May 08,
2019

after years of declining service, i left Teksavvy. they made it VERY frustrating and difficult. customer service is the worst i have ever seen from an ISP.

today, i find out that Teksavvy has been clandestinely - illegally - billing me for part of that service cancelled over a year ago. now they tell me that i DIDNT cancel the service, despite the fact that the old phone number im being illegally charged for doesnt work.

ill say this again: Teksavvy has extracted about $140 from me for services i cancelled, and it did not deliver. when i tried to cancel it again today, i was flat-out ignored and put on hold indefinitely.

Teksavvy, you are the worst ISP in the country. and that is saying something. at least Rogers doesnt have the balls for flat-out theft and fraud.
Rating:-1
Service:
ISP REPLY
Hello, I looked into this issue for you and see it was already resolved earlier today and you will be receiving a full refund. I'm glad we were able to take care of this for you. If you could please update your review it would be much appreciated - John
City: Toronto,
ON

Mon, Mar 25,
2019

Please utilize the following list of issues to consider while making arrangements for any necessary refund, and or
compensation for our dealings in the short time I have been a customer with Teksavvy Solutions Inc. I have
shipped the modem, and any material or hardware and accessories provided, back to your Chatham, Ontario
location with tracking and signature on delivery. I have used the original packaging and have left the contents in
as untouched state as possible.
The tracking number with Canada Post is: xxxxxxxxxxxxxx


Issue number 1
Getting accurate information recorded by personnel taking account information.



Issue number 2
Two shipped modems. Second shipped modem not provisioned on local vendors network.
Charged for one shipment with Canada Post and one Purolator shipment.



Issue number 3
Activating modem for internet access once modem received and connected.



Issue number 4
Treatment of customer by multiple personnel including Supervisor and first CEM person in contact with. All
interactions, or correspondence, resembling strict script responses which may or may not have been relevant.



Issue number 5
Time when internet access gained, or granted, by Teksavvy and Vendor network.



Issue number 6
Consistently attaining maximum download speed of 29 Mbps or less on a 150 Mbps plan as well as a maximum upload speed of 2.5 Mbps.
I understand the speeds are *Up To 150Mbps but a speed of 1/5th or less advertised on a network capable of 300 to 600 Mbps, that is
extremely suspect and poor performance. Each time the connection was tested, multiple online test sites were used with server locations varying
to rule out poor results due to specific servers.


Issue number 7
Representative worried about slow speeds due to wifi use when all tests were performed on a desktop PC utilizing high quality coax cable to
wall and high quality ethernet cable to PC.

During any test performed, only 1 desktop PC was used. Prior to using Teksavvy, and after, speeds attained on the same cable connection
and network consistently shown capable of maximum 340 Mbps download and 30 Mbps upload. higher speeds are possible on the same network.



Issue number 8

Poor follow up on complaints or trouble requests. Any significant issue requires attention from local network vendor which will take 24 to 48 hours, or more.



Upon receiving the packaged modem, which was not originally delivered in a sealed product box, please take measure to refund 100% of any
charges incurred by myself while doing business with your company.

My next step will be to forward any information I can gather about these issues, and dealings, to any and all advocacy groups that would
be appropriate.

Rating:-1
Service: cable
ISP REPLY
We apologize for the experience you have been having and would like to work with you further. Please send your account to the following email address.
complaints@teksavvy.com.
Please include all information regarding your account.
Thanks,
Kassie
City: Edmonton,
AB

Tue, Mar 19,
2019

We lose internet between 10-10:30pm every night for the past 4 months. Have called more then several times, nothing gets resolved. They blame the wireless connection but, the computer plugged in directly to the internet loses it too. Now, we lose internet throughout the daytime too. No point in complaining to them, it's pointless. Looking into a new reliable provider.
Rating:-1
Service: cable
ISP REPLY
We apologize for the experience you have been having and would like to work with you further. Please send your account to the following email address.
complaints@teksavvy.com
Thank you, Lynda
City: Kitchener,
ON

Thu, Feb 14,
2019

Less than 1MBPS on a Thursday night at 6:30....when your paying for 10....and they will not offer a solution, or even a timeline for one. Absolutely terrible....
Rating:-1
Service: wir
ISP REPLY
We certainly need to get this corrected. Please submit a request here and select Support from the "Submit a Request" drop down menu. Please select CanadianISP on the next page under "where did you come from?".
City:
ON

Tue, Feb 12,
2019

Fixed wireless service is very inconsistent. Cannot even stream a standard definition video on a Tuesday evening. A call to service resulted in a referral to another day.....not much help when the main issue is that I have paid for a weeks long PPV that will not even buffer for 20s.....
Rating:0
Service: wir
ISP REPLY
I am sorry to hear about this. Please submit a request here and select Support where we can discuss the situation further from the "Submit a Request" drop down menu. Please select CanadianISP on the next page under "where did you come from?". We can further assist you there.
City: Blenheim,
ON

Thu, Jan 03,
2019

Have been using since September 2018. So far so good and getting the speeds advertised. once every three or 4 weeks have to re set router, but no big deal. all in all they have been good. Small issues at beginning and wait time for customer service could be quicker... but they did fix the issue... I would give them a try
Rating:1
Service: cable
ISP REPLY
City: Leamington,
ON

Sat, Dec 29,
2018

Great company, great service.
I am quite happy with the service. I use DSL 50/10, and get good speeds. I am considering trying cable again - I wonder if it's worth the 89$/month for 250/25.
Rating:Comment
Service: dsl
ISP REPLY
City: Pickering,
ON

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