Canadian ISP internet service provider locator logo                Comments for TekSavvy Solutions Inc

Rating summary for the past year: Positive: 2 Negative: 5
7 ratings in the past year. 7 ratings in total.

Mon, Oct 26,
2020

Been with them for 6 years - very on-point, competent customer service and reliable internet (except a couple of outages they have no control over anyway because they're on one of the bigger carriers' networks). I recommend them whenever I get the chance.
Rating:1
Service: drydsl
ISP REPLY
Thanks for your kind comments. We try our best! - DR
City: Montreal,
QC

Sat, Oct 10,
2020

have been with them since 2012,stellar service practically no disconnection problems until 2 months ago,connection keeps dropping even with brand new modem.
bell says it's the modem, teksavvy tech says it bell.tried to get the issue resolve on 4 occasions,first 2 times it was good, professional and civil.but no resolution.the third time , the senior tech was arrogant,rude and condescending, left me without a connection saying he send me instructions in e-mail. when I mentioned that I was still not connected he simply answered that he had to go to the bathroom(since the calls are recorded, this would be easy to confirm). the last call was the opposite, the tech was patient, professional and stayed with me step by step and gave me clear instructions so I was up and running but alas, I still have those disconnect everyday now.So I made the decision to switch provider and to go cable internet.Bell phone lines be damned.I used to recommend Teksavvy to my friends and family but now I will keep my opinions for myself.
my advice if you don't have problems with them like I did for 8 years, then stick with it.But for me they I have been treated ,this is unacceptable.
Rating:-1
Service: dsl
ISP REPLY
Hello, This is most certainly not something we would wish to see happen with any of our customers. I would definitely like to look into this further. If you wouldn't mind emailing your account details to myexperience@teksavvy.ca it would be appreciated. John
City: Montreal,
QC

Sun, Sep 27,
2020

I moved to a new unit. TEk Savvvy was supposed to come fix a physical cable issue on the outside of the building for me, They have cancelled with little or no notice SIX times in a row. The issue remains unresolved. If you need any sort of actual in person help there seems to be no way to get support at any level.
Rating:-1
Service: cable
ISP REPLY
That is not the type of experience we wish for any of our customers to have. Please email your account details to myexperience@teksavvy.ca so that it can be investigated. Thank you, John
City: Toronto

Wed, Sep 09,
2020

All I can say about Tek Savvy is that they are first class. From the day that I signed up for their service, 3 years ago, until last week when I had to cancel and move because of the most recent rate increase I have received nothing but first class service. I canceled last Wednesday and the refund was in the mail today. That easy. The ISP that I did business with before Tek Savvy chose to jerk me around and not give me a refund (Bell). Nothing needs to be said. The real test. Would I go back to Tek Savvy? Absolutely without a second thought. Kudos to Tek Savvy's Management. In my opinion they are doing it right
Rating:1
Service:
ISP REPLY
Thank you very much for your kind words! We're sorry to see you go, but will welcome you back if you choose to sign up again. I will pass this feedback along! Have a great day. TSI Rose
City: Belle river,
ON

Mon, Aug 24,
2020

I have been using TekSavvy for six or seven years, and there were speed issues about a year or two ago, took months to have it resolved and countless hours to get it done. I am OK with it, though not happy.

Since then, I stupidly referred my father to switch to their service from Bell to take advantage of the lower fees. My father does not need high speed at all so I figured it's fine. Not even two months in, he received an email saying that his monthly charges will increase by $10 a month, and said I can call in for options. I called, the options I was given were:
1) Go to a worse speed for a slightly lower cost (still higher than before the $10 increase, at less than half the speed)
2) Switch back to Bell, but not getting a refund for my $50 set up fee nor the two months' deposit to the rent to own modem
3) Suck it up

The supervisor was rude, did not listen to me at all, talked over me constantly, kept referring to their legal right to raise the cost whenever they wanted to, and denied them taking the bait and switch tactic, which they were clearly doing.

Now I can't get my father back to Bell because his grandfather deal is gone, and have no reasonable options. It is a despicable way for TekSavvy to dub people into getting a service that was supposedly lower in price, but immediately jack up the price to fatten their bottom line.
Rating:-1
Service: cable
ISP REPLY
To our dismay and disappointment, the federal Cabinet has effectively directed the CRTC to increase wholesale rates, above the rates independently set by the CRTC in 2019. This leaves no choice but to raise the prices. You can read the full story here. https://bit.ly/internet-prices
We do apologize we cannot discount, price match, or reduce rates even in these situations. We also cannot refund the activation fee since the line is working. It is not a bait and switch as all prices are with no fix term contracts. They are subject to change and we provide notice in advance so customers can make their choice on how to handle the situation. You are not locked into a set rate with our services. This decision did not come lightly, however, due to the recent ruling and a lengthy proceeding, the federal Cabinet has effectively directed the CRTC to increase wholesale rates, above the rates independently set by the CRTC in 2019. I hope this helps explain the situation.
TSI - Leanne
City: Markham

Sun, Jun 14,
2020

After being with TekSavvy for many years; I spent 2 months trying to get TekSavvy to deal with poor speed issues. Was paying for 300Mbps, most days got max of 20Mpbs. Eventually had to move to new ISP now I get what I paid for.
Rating:-1
Service: cable
ISP REPLY
Thanks for your feedback. We regret that we were unable to get the speed issue resolved for you.

Alan
City: North york,
ON

Tue, Mar 10,
2020

I was initially happy with Tech savvy . The original price was 30 something a month now itís about 57. I didnít have a problem with the increase... a couple of months ago our modem just stopped working( they said it was an issue with their hardware). We waited more than a week to get a new modem before we had internet. I was fine with that too.. 5 days ago I called to ask about a mysterious 136 dollar charge on my bill. They reassured me my card would not be charged and directed me to send back the modem. Today I come home and Iíve been charged 136 dollars to my card. When I called to resolve the issue they said they would not give me my money until it was sent back. I would have rushed to send the modem back if I knew my timer was set to 5 days before being blindly charged.
Iím going to switch back to bell .. Iíll be happy to have my old internet speed back so I donít have to stream things just to watch them buffer
Rating:-1
Service: wir
ISP REPLY
Hi, we are sorry to hear you had such a poor experience. That is definitely not the TekSavvy service we strive to provide to our customers, and would like to look into it further. If you would like to reach out to us via Twitter or Facebook DM, and mention you are following up from Canadian ISP, we will assist you further there. Thank you.

Alan
City: Niagara ,
ON

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