Canadian ISP internet service provider locator logo                Comments for Acanac Inc

Rating summary for the past year: Negative: 3
3 ratings in the past year. 3 ratings in total.

Sun, Nov 03,
2019

Was great for number of years, until last month the connection started going out for at least a minute up to half an hour, numerous times every day. Had them send a Bell technician twice already without fixing it.
Rating:-1
Service: drydsl
ISP REPLY
City: Guelph,
ON

Tue, Sep 24,
2019

Can't even get a reinstallation done right. I placed an initial move request on Sep 14, I was told it was going to happen on Sep 20, 2019. Then I cancelled 3 days later, they told me it's going to be rescheduled on Sep 23 evening. Turns out, it was scheduled for Sep 27, 2019.
The most ridiculous reinstallation length ever, 11 bloody days for a reactivation service.

On top of that, I can't speak with a supervisor, they only have senior employees who would do nothing but giving empty promises.
I was promised to get a call back to have it possibly rescheduled for Sep 25, 2019, which never happened.

Awful customer experience. Not getting the reactivation, not enjoying the service and they even tried to stop me from cancelling the service. By keeping me waiting on the line when I said I was done.

Good job on losing an 8-year loyal customer.
Rating:-1
Service: drydsl
ISP REPLY
City:
QC

Sun, Feb 17,
2019

This ISP could not provide ne with 50 mbs or higher, therefore i had to cancel my services. Since my account had a credit, i was told I would receive a refund in 4-6 weeks. It has been almost 4 months and still havenít received any cheques ir emails explaining whatís going on.
Rating:-1
Service: dsl
ISP REPLY
City: Toronto ,
ON

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