Canadian ISP internet service provider locator logo                Comments for Distributel

Rating summary for the past year: Negative: 2
2 ratings in the past year. 2 ratings in total.

Mon, Dec 20,
2021

Worst customer service ever. Modem died, replacement took about 3 days but then it took 2 weeks to add the MAC address of the new modem to the PPPoe swerver whitelist.
Rating:-1
Service: drydsl
ISP REPLY
Good afternoon,
We are sorry for the delay in activating your modem on our server. 2 weeks is too long to get this sort of process completed. I would like to review your case and present some potential coaching opportunity and identify where and why did the ball drop. Please feel free to provide us your account number, and I will ensure that a senior agent follows-up.


Sincerely,
City: Arnprior,
ON

Wed, Jul 21,
2021

Not asking for same day service but 72 hours to replace an aged broken modem is not good. Glad did not happen when kids were online learning, shopping for new provider
Rating:-1
Service: cable
ISP REPLY
City: Whitby,
ON

CLOSE WINDOW