Canadian ISP internet service provider locator logo                Comments for Velcom

Rating summary for the past year: Positive: 1 Negative: 1
2 ratings in the past year. 2 ratings in total.

Mon, Aug 24,
2020

This is a really good ISP. Works well and support is good also.
Rating:1
Service: cable
ISP REPLY
City: Pickering,
ON

Fri, Jun 19,
2020

This provider is the worst!! Their internet keeps going on and off, the speed is way below the one they promise and tech support is kind of a joke. I spoke to some guy with a heavy Russian accent and he was highly incompetent! After a couple of weeks of calling the support I was fed up!!! Never got a refund as well
Rating:-1
Service: dsl
ISP REPLY
Can you please give me your account # or email/phone # on the account so I can see whats going on? We have thousands of happy customers so if your having sync issues then there is something going on. Line issues or modem issues.

Also you didnt indicate if you had DSL or Cable.

Also to rule out wireless try a cat5 going directly to the modem. Perhaps wireless is faulty on the wireless router/modem.

Please email esc (at) velcom.ca and we will get back to you.

City: Brampton,
ON

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