Canadian ISP internet service provider locator logo                Comments for TekSavvy Solutions Inc

Rating summary for the past year: Comment: 2 Positive: 3 Neutral: 2 Negative: 11
18 ratings in the past year. 18 ratings in total.

Tue, May 11,
2021

Such a disappointment and frustration! Called them on April 28 to schedule move of service to a new address on May 7. Unexpectedly, the whole family had to self isolate at old address due to COVID, so called TekSavvy on May 4 to postpone the transfer. They went ahead and moved the service anyway on May 7 and left us without internet. It is May 11 today and we don't have internet. Called them twice since. The only thing they could do is email the tech (which according to them that is the only way to communicate and it takes 4-5 business days for a response). It has been a week since I called them to postpone! such a frustration. They need another way other than emailing to communicate in such urgent situations!
Rating:-1
Service:
ISP REPLY
Hello, I am sorry this happened. As a third party we must reach out to the vendor, and with this particular vendor, they only respond via emails within a 3-5 business day time frame. We will reach out to them again to see if they can activate the current address again. If that is not something they can do we will make sure to credit your account for the days you were without service before your actual move-in date. If you wish to open a ticket regarding this you have the option to reach out to us via our community forum https://community.teksavvy.com/

Thank you,

TSI- Kim
City:

Sat, Mar 13,
2021

Lost internet on Tuesday. Itís now Saturday and still nothing.Iíve phoned on three days last week (Tuesday, Wednesday and Friday). Still nothing. They never proactively reach out to update you. If you need reliable service. Avoid.
Rating:-1
Service:
ISP REPLY
Hello. I'm very sorry that this has happened. We definitely should have reached out to you proactively with updates on your service ticket.

If you would like, can you please reach out to us either through our TekSavvy Community forum: community.teksavvy.com, or through Facebook or Twitter so that we can discuss this confidentially?

I would like to work with you to reach a resolution as soon as possible.

Thank you for your feedback; I will pass it along so we can strive to do better.

TSI-Rose
City: North vancouver,
BC

Thu, Mar 04,
2021

This is a hopelessly incompetent organization. Things are OK until there is a problem and then they fail completely. No internet; no phone over 2 days.
Rating:-1
Service: dsl
ISP REPLY
please follow-up via our community forum (https://community.teksavvy.com) and select "Need Support?" on the right hand side. This will get you in touch with our team so that we can verify the account and try to resolve the issue for you. John
City: Toronto,
ON

Thu, Mar 04,
2021

The worst service on earth.
Rating:-1
Service: dsl
ISP REPLY
We certainly do need to look into what is going wrong. Please visit us here to open a ticket : https://community.teksavvy.com
Please login using your MySavvy portal and click the Need Support? button for this. *Please note that if you do not have a TekSavvy MySavvy Portal account, you can register by clicking the link below* https://login.teksavvy.com/Account/Register
City: Toronto,
ON

Thu, Mar 04,
2021

If you rely on the internet & phone for your business...AVOID. You will be down for days while they bungles their way through.
Rating:0
Service: dsl
ISP REPLY
We do apologize for what is going wrong. Please visit us here to open a ticket : https://community.teksavvy.com
Please login using your MySavvy portal and click the Need Support? button for this. *Please note that if you do not have a TekSavvy MySavvy Portal account, you can register by clicking the link below* https://login.teksavvy.com/Account/Register
City: Toronto,
ON

Thu, Feb 25,
2021

I have been with TekSavvy for years with great service and great price. Until now... I lost internet this morning and contacted customer service. They couldnít resolve the issue so they need to send someone out. Earliest appointment is Saturday maybe, I donít have a confirmation yet. That is a minimum of 3 days perhaps 4 without internet. I work from home because of covid. I canít afford this level of poor service. This changes everything. Saving a few dollars does not make up for this risk.
Rating:Comment
Service: cable
ISP REPLY
This appears to be a duplicate message that we responded to / If you didn't see the previous response here it is again // We apologize for the delay in having a tech out. We can check your ticket to see if there is a confirmation from the vendor.

If there is anything we can look into for you; please feel free to follow-up via our community forum (https://community.teksavvy.com) and select "Need Support?" on the right hand side. This will get you in touch with our team. John
City: Stouffville ,
ON

Wed, Feb 24,
2021

I have been with TekSavvy for years with great service and great price. Until now... I lost internet this morning and contacted customer service. They couldnít resolve the issue so they need to send someone out. Earliest appointment is Saturday maybe, I donít have a confirmation yet. That is a minimum of 3 days perhaps 4 without internet. I work from home because of covid. I canít afford this level of poor service. This changes everything. Saving a few dollars does not make up for this risk.
Rating:Comment
Service: cable
ISP REPLY
We apologize for the delay in having a tech out. We can check your ticket to see if there is a confirmation from the vendor.

If there is anything we can look into for you; please feel free to follow-up via our community forum (https://community.teksavvy.com) and select "Need Support?" on the right hand side. This will get you in touch with our team.
City: Stouffville ,
ON

Wed, Feb 17,
2021

I ordered TekSavvy in late December 2020 after some research on ISPs and a recommendation from a friend. Unfortunately by the beginning of January 2021, when the connection was supposed to be activated, it was not. The following two weeks of trouble shooting, and $400 repair bill, for what was ultimately a problem TekSavvy could have fixed at the beginning of January 2021 was unsatisfactory.

I would not recommend TekSavvy.
Rating:-1
Service: dsl
ISP REPLY
We apologize about the issues you've experienced thus far. If there is anything we can look into for you; please feel free to follow-up via our community forum (https://community.teksavvy.com) and select "Need Support?" on the right hand side. This will get you in touch with our team.
City: Courtenay,
BC

Tue, Feb 09,
2021

Have been with them on and off for years.

Their support is excellent. Technicians answer calls within a minute usually and don't treat you like an idiot. I always feel like I am dealing with friends when I call in for help.

Most recently, we worked with an agent called Edward who worked for many hours with us to convince Bell to come by and service our line. We had been given the run around by Bell multiple times. We were told the issue was internal to our house or caused by Teksavvy.

Ed knew how to navigate the paperwork and got us in touch with the right people at Bell, who immediately realized the issue was with their line. Bell came over this morning and fixed it.

I highly recommend Teksavvy, not just for good prices but for the excellent support.
Rating:1
Service: drydsl
ISP REPLY
Hi There, Thank you so much for taking the time to write your review. We certainly appreciate your kind words. I we can ever be of assistance please let us know> John
City: Belleville,
ON

Tue, Feb 09,
2021

We switched to Teksavvy's DSL 75 package after having outage and speed problems with Bell. The technician came on January 26 to install the Teksavvy router, but the internet connection got even worse! We have had daily outages! When we checked the download speed, it was just 36 Mb instead of the promised 75 Mb. So, we cancelled our service with Teksavvy on Feb. 2, 21 and got a cancellation confirmation number. In total we were with Teksavvy for just 6 days, and hence should of gotten the refund for the remaining 24 days which would add up to $ 62.33. Instead, all we received is $15.58!!! Today on Feb. 9, 21 we called Teksavvy to solve the issue. The tech told us that we made the cancellation on Feb. 19, 2021Ö. What a ridiculous thing?! How is that even possible if today is just Feb. 9? They stole our money, didn't provide the promised service, and blatantly lied to us.
Rating:-1
Service: cable
ISP REPLY
We do apologize for the issues going on. We need to look into what exactly happened. Please visit us here to open a ticket: https://community.teksavvy.com
Please login using your MySavvy portal and click the Need Support? button for this. *Please note that if you do not have a TekSavvy MySavvy Portal account, you can register by clicking the link below* You can still create one even with a closed account. https://login.teksavvy.com/Account/Register -LR
City: Richmond hill,
ON

Tue, Jan 12,
2021

This provider is fine for DSL, but we recently "upgraded" to Cable. I needed more bandwidth when working from home on days my housemate was off, which I get when it works. I have dropped so many meetings (including 1 with our CTO and one with our General Counsel) that I connect to my cellular data plan for many calls because this can't continue to impact my workday. Luckily I work at a great company, and everyone has understood for now, but this obviously cannot continue.

We had the odd problem with DSL connection issues occurring each spring. This was due to the Bell lines used to deliver DSL having a rough go over each winter.

This happened three springs in a row, and the TekSavvy support people were fine. I didn't have to fight for a Bell service ticket to be opened. The third spring Bell ran a new line from the pole to the main box elsewhere in the neighbourhood. No problems in the last 3 years.

So why am I rating TekSavvy negatively? The unreliable cable internet. The Teksavvy people are still nice, but I don't want sympathy; I want a responsible service provider.

My issue is randomly occurring internet drops. This began almost as soon as we made the change last month. After replacing all cables and performing a factory reset to the modem, there has been no improvement.

I have always had a good experience with TekSavvy, so I felt comfortable ordering the upgrade from them without considering other provider options. It turns out only one of us has been committed to this relationship.

I wish I had treated it as a completely new service and done my regular ridiculous amount of research. It's well documented on various websites that the issue I'm having is common and on the Rogers end of things. However, it's also been going on for years (I stopped looking when I got as far back as 2016), and the increased demand on the infrastructure since COVID-19 has only made it worse.

The longevity of this is why I am giving them a negative rating. When my company has a vendor partner that drops in quality and won't address the root cause, we get a new vendor partner.

Right now, I am out $200 for the new modem, a $55 connection fee (which annoyed me as well), and I'm worse off than before. Not only have I spent money on an unreliable product, but it costs me more money having to compensate with my cellular data.

People think I'm crazy for paying Bell's high mobility prices. That could be, but I've never dropped a call in 15 years while living in multiple provinces.

I'm torn. Do I spend a bunch of time trying to get something done about my current service and hope to get some value for my $255? (there are occasional reports of at least some temporary relief after multiple rogers tech visits) Or do I potentially pay again to switch to Bell and find something to do with my $255 cable modem paperweight? Either way, I'm the one who ends up bearing the impact of TekSavvy not holding their vendor accountable for a bad product.
Rating:-1
Service: cable
ISP REPLY
Hello. We are sorry to hear you have encountered ongoing issues with your cable connection, and would like to look into it further. Please go to our community forum, sign in with your MySavvy login, and click on the red ďNeed Support?Ē button to create a service ticket. We will follow up with you there. If you mention your CanadianISP review, that will give us a head start on the problem details you already included here. Thank you.
Alan
City: Toronto,
ON

Sat, Jan 09,
2021

Moved from Bell DSL 100 to Teksavvy DSL 50. When the Bell tech came to install Teksavvy router, he said he had to make a change out at the Bell Box on the street. We have had daily outages since moving to Teksavvy. I think Bell does something to the line when we buy through Teksavvy. We will likely move back to Bell just to have reliable service.
Rating:0
Service: dsl
ISP REPLY
We would need to troubleshoot with you on the matter to get this resovled. We do apologize for the trouble. Please visit us here to open a ticket : https://community.teksavvy.com
Please login using your MySavvy portal and click the Need Support? button for this. *Please note that if you do not have a TekSavvy MySavvy Portal account, you can register by clicking the link below* https://login.teksavvy.com/Account/Register
City: Burlington,
ON

Mon, Oct 26,
2020

Been with them for 6 years - very on-point, competent customer service and reliable internet (except a couple of outages they have no control over anyway because they're on one of the bigger carriers' networks). I recommend them whenever I get the chance.
Rating:1
Service: drydsl
ISP REPLY
Thanks for your kind comments. We try our best! - DR
City: Montreal,
QC

Sat, Oct 10,
2020

have been with them since 2012,stellar service practically no disconnection problems until 2 months ago,connection keeps dropping even with brand new modem.
bell says it's the modem, teksavvy tech says it bell.tried to get the issue resolve on 4 occasions,first 2 times it was good, professional and civil.but no resolution.the third time , the senior tech was arrogant,rude and condescending, left me without a connection saying he send me instructions in e-mail. when I mentioned that I was still not connected he simply answered that he had to go to the bathroom(since the calls are recorded, this would be easy to confirm). the last call was the opposite, the tech was patient, professional and stayed with me step by step and gave me clear instructions so I was up and running but alas, I still have those disconnect everyday now.So I made the decision to switch provider and to go cable internet.Bell phone lines be damned.I used to recommend Teksavvy to my friends and family but now I will keep my opinions for myself.
my advice if you don't have problems with them like I did for 8 years, then stick with it.But for me they I have been treated ,this is unacceptable.
Rating:-1
Service: dsl
ISP REPLY
Hello, This is most certainly not something we would wish to see happen with any of our customers. I would definitely like to look into this further. If you wouldn't mind emailing your account details to myexperience@teksavvy.ca it would be appreciated. John
City: Montreal,
QC

Sun, Sep 27,
2020

I moved to a new unit. TEk Savvvy was supposed to come fix a physical cable issue on the outside of the building for me, They have cancelled with little or no notice SIX times in a row. The issue remains unresolved. If you need any sort of actual in person help there seems to be no way to get support at any level.
Rating:-1
Service: cable
ISP REPLY
That is not the type of experience we wish for any of our customers to have. Please email your account details to myexperience@teksavvy.ca so that it can be investigated. Thank you, John
City: Toronto

Wed, Sep 09,
2020

All I can say about Tek Savvy is that they are first class. From the day that I signed up for their service, 3 years ago, until last week when I had to cancel and move because of the most recent rate increase I have received nothing but first class service. I canceled last Wednesday and the refund was in the mail today. That easy. The ISP that I did business with before Tek Savvy chose to jerk me around and not give me a refund (Bell). Nothing needs to be said. The real test. Would I go back to Tek Savvy? Absolutely without a second thought. Kudos to Tek Savvy's Management. In my opinion they are doing it right
Rating:1
Service:
ISP REPLY
Thank you very much for your kind words! We're sorry to see you go, but will welcome you back if you choose to sign up again. I will pass this feedback along! Have a great day. TSI Rose
City: Belle river,
ON

Mon, Aug 24,
2020

I have been using TekSavvy for six or seven years, and there were speed issues about a year or two ago, took months to have it resolved and countless hours to get it done. I am OK with it, though not happy.

Since then, I stupidly referred my father to switch to their service from Bell to take advantage of the lower fees. My father does not need high speed at all so I figured it's fine. Not even two months in, he received an email saying that his monthly charges will increase by $10 a month, and said I can call in for options. I called, the options I was given were:
1) Go to a worse speed for a slightly lower cost (still higher than before the $10 increase, at less than half the speed)
2) Switch back to Bell, but not getting a refund for my $50 set up fee nor the two months' deposit to the rent to own modem
3) Suck it up

The supervisor was rude, did not listen to me at all, talked over me constantly, kept referring to their legal right to raise the cost whenever they wanted to, and denied them taking the bait and switch tactic, which they were clearly doing.

Now I can't get my father back to Bell because his grandfather deal is gone, and have no reasonable options. It is a despicable way for TekSavvy to dub people into getting a service that was supposedly lower in price, but immediately jack up the price to fatten their bottom line.
Rating:-1
Service: cable
ISP REPLY
To our dismay and disappointment, the federal Cabinet has effectively directed the CRTC to increase wholesale rates, above the rates independently set by the CRTC in 2019. This leaves no choice but to raise the prices. You can read the full story here. https://bit.ly/internet-prices
We do apologize we cannot discount, price match, or reduce rates even in these situations. We also cannot refund the activation fee since the line is working. It is not a bait and switch as all prices are with no fix term contracts. They are subject to change and we provide notice in advance so customers can make their choice on how to handle the situation. You are not locked into a set rate with our services. This decision did not come lightly, however, due to the recent ruling and a lengthy proceeding, the federal Cabinet has effectively directed the CRTC to increase wholesale rates, above the rates independently set by the CRTC in 2019. I hope this helps explain the situation.
TSI - Leanne
City: Markham

Sun, Jun 14,
2020

After being with TekSavvy for many years; I spent 2 months trying to get TekSavvy to deal with poor speed issues. Was paying for 300Mbps, most days got max of 20Mpbs. Eventually had to move to new ISP now I get what I paid for.
Rating:-1
Service: cable
ISP REPLY
Thanks for your feedback. We regret that we were unable to get the speed issue resolved for you.

Alan
City: North york,
ON

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